Support Specialist I

#NowHiring #SupportSpecialist
Job Title: Support Specialist I
Contract: 2 Months

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.

A Support Specialist I Job in San Francisco, CA is currently available through Belcan. In this role will review support requests from podcast publishers and address their questions within stipulated SLA. If you are interested in this role, Apply Today!

Job Description:
The Support Specialist will review support requests from podcast publishers and address their questions within stipulated SLA. Specifically the support specialist will

* Work with the existing CX team to address publisher related concerns
* Manage communication with the publisher
* Assist CX team with manual tasks related to new customer onboarding
* Work with finance team to address payment related concerns
* Route questions to the appropriate groups within Amazon
* Ensure the appropriate decision is reached on each request
* Be able to work cross-functionally to communicate problems, solutions and implementation plans

Job Qualifications
- 0-3 years experience in customer service
- Podcasting knowledge helpful but not a must
- Knowledge of Zendesk a plus but not a must
- Comfortable handling a high volume of work on a daily basis
- Diligent work ethic
- Strong attention to detail
- Strong personal/integrity
- Self-starter and ability to work independently

Location: San Francisco, CA
Zip Code: 94105
Keyword"s: #SanFranciscojobs; #SupportSpecialistjobs;
Start Date: Right Away

#ZR

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com