Position Details
Position Information
| Requisition Number |
S4465P |
| Home Org Name |
Provost & VP Academic Affairs |
| Division Name |
Provost and VP Academic Affair |
| Position Title |
Endpoint Support Associate |
| Job Class Code |
MA35 |
| Appointment Status |
Full-time |
| Part-time FTE |
|
| Limited Term |
No |
| Limited Term Length |
|
| Job Summary |
Under close supervision, provides consultative and technical support services to campus constituents to ensuretimely problem resolution, system/data access, and optimal system performance. Provides support for desktop,mobile computing, and client/server technology to include, but not limited to, installing and configuringcomputer hardware for clients, installing and configuring software on computers, troubleshooting technologyproblems, and recommending hardware and software appropriate for its intended use. Provides consulting onroutine technology solutions. |
| Essential Functions |
- Provides high-quality customer service through courteous and professional communication with guidance from more senior team members. Builds and maintains effective relationships with consistent follow-up and documentation.
- Provides technical support to constituents to resolve first-tier common desktop software, application, and communication issues in an efficient and timely manner. Accurately documents request history and routes more complex second- and third-tier requests to the appropriate technical personnel.
- Provides timely resolution of problem or escalation on behalf of the client.
- Provides basic consultation, support, and instruction for clients.
- Assists senior employees with the implementation of standard operating procedures and customer service guidelines.
- May assist senior employees with the development of new applications, resources, and tools.
- Performs other related duties as assigned by the supervisor.
|
| Why Work at Auburn? |
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle! |
Minimum Qualifications
| Minimum Qualifications |
Bachelor's Degree in IT or related field preferred and 0 years of relevant IT experience in a service environment or university setting.
Or
Associate's Degree in IT or related field preferred and 4 years of relevant IT experience in a service environment or university setting.
Or
High School/
GED General education and 8 years of relevant IT experience in a service environment or university setting.
**Substitution allowed for Education: When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education. |
Minimum Skills, License, and Certifications
| Minimum Skills and Abilities |
- Basic understanding of the business environment of a large university system including its policies, and its operating procedures.
- General knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
- Ability to troubleshoot and resolve issues with voice communications
- Knowledge of desktop ticketing systems.
- Excellent communication skills, both written and verbal.
- Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms
|
| Minimum Technology Skills |
|
| Minimum License and Certifications |
None required |
Posting Detail Information
| Salary Range |
$41,940 - $62,900 |
| Job Category |
Information Systems/Technology |
| Working Hours if Non-Traditional |
7:45a.m. - 4:45p.m. Monday-Friday |
| City position is located in: |
Auburn |
| State position is located: |
Alabama |
| List any hazardous conditions or physical demands required by this position |
|
| Posting Date |
05/21/2025 |
| Closing Date |
05/28/2025 |
| Equal Opportunity Compliance Statement |
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (
EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their
website to learn more. |
| Special Instructions to Applicants |
Please provide three references |
| Quick Link for Internal Postings |
https://www.auemployment.com/postings/53597 |
|
Auburn
$41,940 - $62,900
May 21, 2025