Learning & Development Facilitation Officer - Corporate Training - Bowie, MD

This position is 100% in office. The employee will work full-time in a designated WesBanco location. Consideration for the location will be Bowie, MD.

Associate's Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.

Experience in training curriculum development or course design and/or facilitation preferred.

Banking product knowledge, preferably in Retail Banking. Consumer Lending and Commercial Lending a plus.

Experience presenting to groups of individuals preferred.

SUMMARY

Assists the VP, L&D Facilitation Manager and other Learning & Development team members in the coordination, scheduling, and delivery of teller and/or platform system training as well as various sales, technical, and other training specifically for new and existing retail banking employees.

CUSTOMER SERVICE SKILLS

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for retail banking employees within regional market(s). Includes the creating and assembling of training materials, sending communications to supervisors, making sure training rooms are reserved and set up, refreshments/lunch, if applicable, are ordered, invoices relative to courses and workshops are paid, and workshop evaluations completed.

Assists with the coordination, scheduling, and delivery of new training workshops and courses. This includes the creating and assembling of training materials.

Seeks methods to enhance our current training courses by cutting costs, refreshing training content, and modifying the way the course is presented.

Maintains an understanding of new product launches directly affecting the retail banking function. Takes initiative to educate themselves to become proficient in new products and services to effectively deliver training to banking center employees.

Records and maintains classroom/workshop attendance records and completed "task" assignments, etc. in the online Learning Management System, as well as provides reports for management.

Evaluates and follows up on all retail employees completing training programs and reports to management.

Assists with evaluating performance through 90-day probationary period for all new retail hires to ensure performance rating is consistent with the employee's background and time in their role. Conducts follow-up training upon special requests and documents results.

Acts in an advisory role to new hires within the local market. Includes weekly check-ins, review of eLearning progress, helping the new hire take a deeper dive in topics, and develops a plan, in tandem with the new hire, to take 30 credits during their "senior year" of learning and takes an active role in ensuring the new hire stays on track.

Maintains local training facilities to include equipment and supplies.

Uses the internet to research/increase/improve knowledge of training industry, tools, and technology.

Trains and advises new employees to gain an understanding of WesBanco's culture and a clear understanding of the importance of the role the employee plays in the department and bank as a whole.

Generates positive attitudes in employees to promote high morale, cooperation, and enthusiasm to achieve bank sales and service goals as specified in WesBanco's Mission, Vision and Pledge.

Maintains and submits to supervisor updates and statuses of assigned projects and tasks.

Performs other related duties as assigned or requested.

OTHER REQUIREMENTS

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

This position requires the ability to travel within regional WesBanco market(s), which could include several night stays, and on occasion, up to one week at a time, up to 50% travel.

Employee needs a willingness to work flexible hours.

This position requires a professional image and a positive and enthusiastic attitude about the corporation and its training programs.

Employee must be a self-starter and self-motivated. Requires knowledge or ability to learn bank products and services.

This position requires a high level of interpersonal skills to effectively work closely with supervisors and staff at all levels in banking areas.

Must be willing to work as part of a team.

Ability to maintain confidentiality.

Strong organization and planning skills.

Strong analytical skills.

Ability to multitask.

Flexibility with work schedule.

Must be skilled at using the PC and be familiar with Microsoft Office products.

The employee must have a familiarity with the setup and use of AV equipment - including projectors, microphones, screens, speakers, and cables and adaptors.

Requires up to 50% travel.

Ability to travel within regional WesBanco market(s).

May require travel away from home up to a week at a time.

ADDITIONAL INFORMATION

The wage range for the Learning & Development Facilitation Officer position is $52,000-$57,000 annually. The position includes 22 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays and 1 float holiday.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term

Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.