IT Service Center Technician
 TEKsystems | |
$17.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, New Jersey, Beverly | |
 Apr 30, 2025 | |
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Are you ready to tackle technical challenges and ensure smooth operations for users? As an IT Helpdesk Technician, you'll handle level 1 tickets, including password resets, account activations in Active Directory, troubleshooting Microsoft applications (Outlook, Word, Excel, Intune), and Windows 11. You'll also resolve instore technology issues like POS systems, credit card pin pads, back office computers, printers, instore music, and manage distribution center hardware.
Expectations include managing a high volume of tickets and interfacing with various customers, including standard users, management, VIPs, and technical staff, providing timely updates until issues are resolved. Top skills for this role include at least 1 year of experience on a high call volume helpdesk, proficiency in troubleshooting M365 and Windows 11, experience with ticketing systems like ServiceNow, and a solid understanding of basic troubleshooting processes. *The current opening is for the 7am-3:30pm shift, Tuesday through Saturday. *Pay and Benefits* The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Beverly,NJ. *Application Deadline* This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |