Associate IT Technical Support Specialist

Sentara
life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work
United States, Virginia, Virginia Beach
Apr 30, 2025
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is looking for an Associate IT Technical Associate Specialist to join our Team This is a Full Time day shift position located at Sentara Independence, Virginia Beach, VA IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers. Education Bachelor's Degreein Computer Science, MIS, or related field, preferred 0-2 years of relevant experience with a degree 3 years of relevant experience without a degree Certification/Licensure Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+. Experience Experience in IT technical support or a related customer-facing technical role Experience troubleshooting and resolving issues related to computer hardware, software, applications, or monitoring systems Familiarity with providing support remotely, in person, or over the phone Strong problem-solving and diagnostic skills in a technical environment Ability to work effectively in a team-based setting and exercise independent judgment when needed Excellent written and verbal communication skills Strong attention to detail and ability to follow through on issues Customer-focused mindset with a results-oriented approach Willingness to work on-call and respond to technical issues outside of normal business hours Ability to stay current with evolving technologies and technical solutions . We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$22.39 - $37.32. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.