Software Support Specialist

Tyler Technologies
$52,000 - $62,000
United States, Michigan, Troy
840 West Long Lake Road (Show on map)
Apr 29, 2025
Software Support Specialist Apply Online In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. Responsibilities Provide high-quality phone and email support of Tyler's Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and software functionality Qualifications Bachelor's Degree in MIS, CIS or other related Technical field preferred General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases Readiness to learn new technologies at lightning speed Commitment to providing an exceptional experience to our customers Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation SQL Experience highly preferred Location Troy, Michigan Travel 0-5% State-Specific Salary Range Disclosure Requirements Salary will generally fall between $52,000 - $62,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6870 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.