Desktop Support Analyst (Onsite)

Description - External

Job Title: Deskside Support Analyst

Location: Atlanta, GA (100% onsite)

Job Type: Full-Time

Job Summary:

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in fix and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.

Job Responsibilities:

• Providing deskside support to end-users in a corporate environment
• Superb communication and customer service skills
• Ability to solve hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Experience working with Active Directory and other directory services
• Ability to prioritize and work effectively under pressure
• Willingness to work flexible hours, including evenings and weekends, as the need arises.
• Level 2 onsite or remote support for sophisticated customer issues and requests
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices.
• Leading activities like customer relocations and departmental infrastructure build out
• Will analyse symptoms of the problem to accurately identify the cause of the issue in order to determine a solution
• Will triage issues such as physical layers, usernames and passwords
• Will uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus
• Will perform onsite installations or replacements of various hardware components and software repair
• Will perform diagnostic testing and utilization of remote control tools to assist users when solve to determine a solution

Salary and Other Compensation:

Applications will be accepted until May 8, 2025.

* This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* * Medical/Dental/Vision/Life Insurance

* * Paid holidays plus Paid Time Off

* * 401(k) plan and contributions

* * Long-term/Short-term Disability

* * Paid Parental Leave

* * Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.