Field Support Specialist

EnerSys
life insurance, vision insurance, paid time off, paid holidays, 401(k)
United States, California, Los Angeles
12744 San Fernando Road (Show on map)
Apr 29, 2025
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. What We're Offering Paid time off plus paid holidays Medical/dental/vision insurance plan Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan 401K plan Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training. Compensation Range:$82,500 To $103,300 Plus bonus Compensation may vary based on applicant's work experience, education level, skill set, and/or location. Job Purpose Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets. Essential Duties and Responsibilities Exercising discretion and independent judgment when dealing with critical matters within the organization Acts as service liaison with various departments Provides legal review to the service department in regards to service agreements, contracts insurance requirements and customer legal notices Review and assist with customer questionnaires and EnerSys polices Interpret and enforce work instructions Work closely with customer service manager/service operations to provide support Co-develop and implement the marketing strategy for assigned portfolios of products/services and contribute to the development of strategy on a higher level Define, plan, manage and coordinate assigned projects and ensure execution and delivery Conduct market research and competitor, supplier and customer analysis Identify business opportunities Manage the development and implementation of digital marketing Support and maintain relationships with existing customers Identifying new suppliers to build service offering as well as field questions and solve basic technical product issues Other duties and responsibilities may be assigned. Qualifications Minimum Qualifications 3-5 years of marketing/sales experience Previous Customer service experience Proficient in Microsoft Office Strong interpersonal skills Excellent communication and problem-solving skills Basic math skills. Preferred Qualifications 4-year college degree in a related field BaaN and SAP experience. General Job Requirements This position will work in an office setting, expect minimal physical demands. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination