Hybrid Contract Helpdesk Representative I
 QPS Employment Group | |
$19.00 / hr
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remote work
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 United States, Pennsylvania, Cranberry Township | |
 Apr 24, 2025 | |
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Position Title: Hybrid Contract Helpdesk Representative
Wage: Based on Experience A Hybrid Contract Help Desk Representative I job in Cranberry Township, PA is available through Accelerate Professional Talent Solutions. This role requires candidates to have 1+ years of technical support experience within an IT field and a strong understanding of infrastructure, desktop, and utility support. In this position, candidates will provide end-user support and monitor computer systems, resolve, document, track, and manage technical problems in a timely manner. This position will also set and monitor performance goals, respond to user requests via phone, email, or other applicable channels, and provide advanced problem solving directly to customers. This is a hybrid role with 3 days in the office and 2 days' work from home. Hybrid Contract Help Desk Representative I job responsibilities include: - Provide end-user support - Monitor computer systems - Resolve, document, track, and manage all technical problems in a timely manner - Set and monitor performance goals - Respond to user requests via phone, email or other applicable channels - Provide advanced problem solving directly to customers QUALIFICATIONS: - Bachelor's degree in Information Technology or a related field - 1+ years of Technical Support experience within an IT Field - Proficient experience with infrastructure, desktop, and utility support - Experience with IT Networks and voice services - Understanding of server operating systems and management tools - Advanced troubleshooting abilities - Strong problem-solving skills If you are interested in this Hybrid Contract Help Desk Representative I job in Cranberry Township, PA then please click APPLY NOW. For other opportunities available at Accelerate Professional Talent Solutions go to www.acceleratepros.com. If you have questions about the job please contact Katherine Lynch at katherine.lynch@acceleratepros.com. | |