Production Support Technician

Production Support Technician

Location: Pasadena, TX

Direct Hire

Pay: $65K to $70K

Role Summary/Purpose:

The Product Support Technician provides technical assistance and support to customers and internal teams regarding product functionality, installation, maintenance, and troubleshooting. The technician also executes product testing, training users, and updating technical documentation or knowledge bases.

Essential Responsibilities:

• Assemble new machines.
• Repair of customer machines.
• Travel within the USA and Canada delivering practical training of our technology to customers.
• Travel within the USA and Canada performing practical trials to potential customers.
• Report on ground conditions at each site.
• Coordinate with Suppliers for deliveries and supply chain issues.
• Communicate, work with and share information with our UK facility.
• Collection of Cables for our Cable supplier as instructed.
• Arrange travel arrangements in line with customer's needs.
• Submit applicable expenses, as per company standard, in a timely manner.
• Follow all Company safety procedures/practices both onsite and on the job site/customer premises.
• Keep Warehouse clean and tidy at all times.
• Maintain appropriate stock levels.
• Maintain proper control and care of company vehicles, equipment, materials and parts.
• Maintain an organized mind on the shop floor.
• Self-started and motivated to learn.
• Be able to thrive in a fast-paced environment.
• Diagnosing and resolving product issues.
• Documenting support interactions.
• Escalating complex problems to engineering or development teams.
• Ensuring a high level of customer satisfaction.

• Mechanical Background and/or "hands-on" experience of at least 3 years in Water or Gas Industry.
• Ability to travel within the USA and Canada for 2-5 days at a time either by company truck or other methods.
• 25% - 35% of Travel associated with position.
• Maintain a valid State of Texas Driver's License and clean driving record.
• A can-do attitude, paired with a think outside the box attitude.
• Able to follow directions and to work cooperatively with others
• Dependable.
• A wide range of Gas and Water rehabilitation and/or manufacturing knowledge and experience preferred.
• Excellent verbal and written communication skills are necessary.
• A practical aptitude is essential.
• Ability to self-direct, organize and prioritize in a fast-paced environment

• High School Diploma or GED

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.