Treasury Management Operations Support

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people - customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can't serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees' participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Supports the department with customer onboarding, account maintenance and Treasury Management services and systems.

Supports Treasury Management customers, bankers, and lenders via phone or email to resolve technical issues related to; commercial and business online banking, ACH origination, wires, sweep accounts, click deposit, positive pay, and reverse positive pay.

Support Treasury Management customers who have experienced fraud on their account.

Assists with Treasury Management customer inquiries via phone or email, in a timely manner.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Travel

None required.

Required Education and Experience

Minimum 5 years of Relationship Banking and/or bank operations experience

High School education or GED

Strong knowledge of consumer and business banking products and services

Strong knowledge of business payment system; ACH origination, and merchant services

Experience with customer onboarding

Strong regulatory banking knowledge

Strong banking technology experience

Problem solving and critical thinking skills.

Strong multitasking skills

Strong attention to detail

Strong time management skills

Professional written and verbal communication skills

Models positive and supportive behavior

Ability to work a flexible schedule including evening and weekends

Ability to work independently and as a team to achieve department goals

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice