Lead ServiceNow Configuration Analyst

What is the opportunity?

We are seeking an experienced Configuration Management Analyst to serve as the Subject Matter Expert for Service Asset and Configuration Management processes and capabilities within the ServiceNow platform. In this role, you will be responsible for the end-to-end process for service asset and configuration management solutions. You'll work closely with internal technology (including but not limited to ITAM Governance and Process Owners), cyber security and business stakeholders to define and deliver on a product vision that ensures compliance, cost optimization and achievement of business outcomes.

What will you do?

Key Responsibilities:

• Strategic Leadership: Execute the service asset and configuration management process strategy and roadmap within ServiceNow, aligning capabilities to enterprise asset management, regulatory and audit requirements. Overlay RBC/CNB/Brewin Dolphin integration efforts with overall process strategy and objectives.
• Stakeholder Engagement & Communication: Serve as the primary liaison between business users, architecture, and ServiceNow Platform teams.
• Risk Management & Security: Ensure compliance with industry standards, regulations and best practices. Anticipate, track and escalate risks as required.
• Reporting & Analytics: Drive continuous improvement and make key decisions through product analytics and user feedback.

What do you need to succeed?

Must-have

• 7+ years of experience in enterprise IT, with at least 4 years of experience in service asset and configuration management and CMDB architecture
• Bachelor's degree in information technology, business, or a related field
• In-depth knowledge of IT asset management and configuration management best practices, and compliance.
• Certified ServiceNow Administrator or ServiceNow ITAM certifications preferred
• Banking and financial regulatory experience

Nice-to-have

• Excellent leadership and team management skills.
• Database experience
• Strong analytical and problem-solving abilities.
• Effective communication and negotiation skills.
• Agile Product Owner certification.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

The expected salary range for this particular position is $110,000 - $190,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.