Service Analyst Associate III

Genesis10 is seeking a Service Analyst Associate III for a 4-month contract position with a leading client in Cranberry Township, PA. This is a hybrid position with 3 days on-site per week.

Compensation: $21.63 per hour W2.

Responsibilities:

• Identifying, researching, and resolving technical problems.
• Responding to user requests via phone, email, and other channels.
• Conducting proactive monitoring of client's computer systems using specialized tools.
• Documenting, tracking, and managing issues to ensure timely resolutions.
• Providing advanced problem-solving support directly to customers.
• Participating in projects aimed at improving customer responsiveness and service quality.
• Setting and monitoring performance goals.

Requirements:

• Bachelor's degree in Information Technology or a related field.
• 1-3 years of technical support experience in an IT-related role.
• Understanding of commonly used concepts, practices, and procedures in the field.
• Working knowledge of ITIL standards or best practices.
• Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities
• Server operating systems and management tools
• IT networks and voice services
• IT security and disaster recovery protocols
• Process control and monitoring systems
• Call center technologies

Preferred Skills

• Advanced troubleshooting abilities.
• Successful completion of the IT Entry Logic and Problem-Solving Test.
• Strong analytical skills to evaluate and resolve technical issues efficiently.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work effectively without close supervision while maintaining consistency.
• Strong documentation skills for operational procedures.
• Ability to collaborate in a team and work independently.
• Experience interacting effectively with a diverse user base.
• Availability to work rotating shifts and holidays, as needed.
• Ability to maintain safety and security standards in an office or retail environment.

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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