Technical Support Analyst II

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Customer Service Team within DTI is seeking a talented Technical Support Analyst II to provide customer support to all departments within the County. Ideal candidates should be self-motivated with a passion for solving technical problems and a focus on providing excellent customer service! Applicants will possess strong troubleshooting skills, ability to multitask and excels in a team environment. Additional skills include excellent organization, communication, customer service and attention to detail skills with general computer hardware/software installation and troubleshooting knowledge. Review of applications will begin on Tuesday, May 6, 2025. This position will be eligible for our Hybrid Work program after initial training.

Provides support and resolution for users with hardware, software and applications problems; resolves user-reported problems as expertise permits using available tools and following procedures and policies.
• Directs issues to the appropriate personnel for service, repair, and training; maintains record of daily data communication transactions, problems, and actions taken or installation activities; provides follow-up contact to users reporting technology related problems and issues to ensure customer satisfaction.
• Installs, configures, tests and operates a desktop and other peripheral equipment; ensures proper installation of cables, desktop operating systems, and/or appropriate software.
• Instructs users in the use of desktop equipment and software; identifies and communicates training needs.
• Contributes to the creation of support processes, procedures, and documentation; assists with the development of desktop hardware and software standards; assists in the coordination of routine projects, including designing and setting up the environment to test a proof of concept and writing test scripts.
• Supports ordering and inventory of technology supplies and equipment as directed; assists with the removal or disposal of old supplies and equipment.

Minimum Job Requirements:

High school diploma or equivalent and two (2) years of information technology or other relevant experience and a valid driver's license with acceptable driving record required.

Associate's degree in information technology or relevant field preferred.

Johnson County Government requires reference/background screening for all positions.

Education/Experience Substitutions:

Experience may be substituted for degree.Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.