Senior Program Manager, Regional Response

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

The Red Cross Cycle Services (DCS) team provides disaster preparedness, response, and recovery services to thousands of families annually. Disaster Action Teams (DATs) are the frontline volunteers responding to local disasters every 7 minutes. The Senior Program Manager, Regional Response collaborates with employees and volunteer leaders at national headquarters (NHQ), divisions, and regions to support this program. You will help regions and divisions to deliver exceptional service to families affected by disasters.

Our Regional Program Branch values a supportive work culture and seeks an empathetic and kind team player with excellent customer service skills. You'll collaborate with highly skilled volunteers and employees, solve problems innovatively, and use data to improve our work. Your voice matters in decision-making. If you're passionate about helping people and making a difference, join us in this rewarding career opportunity.

The Red Cross is a disaster response organization, and you may be required to support relief operations at headquarters or at a disaster incident location.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Direct and coordinate Regional Response activities, focusing on Disaster Action Teams (DAT) and Level I and II disaster responses. Plan, execute, and evaluate projects and activities, including the Disaster Action Team Continuous Response Strategic Initiative. Ensure Regional Response and DAT align with DCS vision and priorities, including the 2023 Disaster Cycle Services Five Year Plan. Collaborate with regions, divisions, and NHQ branches to collect and analyze data, identify needs, and develop recommendations for program improvement. Report on project status and issues for management review. Administer Regional Response processes, update doctrine, and coordinate with regions and divisions. Analyze and improve operating practices. Adapt strategies based on data analysis to meet evolving needs, trends, and organizational goals. Share data to enhance programs and develop business analysis tools. Support divisions and regions, including the 15,000-person DAT workforce, by facilitating office hours, calls with DAT leaders, presenting at regional DAT Summits, and participating in monthly division calls. Perform other duties as assigned to support the American Red Cross mission.

PAY INFORMATION:

The salary range for this position is $79,488.00 - $114,816.00

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/a
• You have excellent interpersonal skills, integrity, judgement, and discretion, and love working with dedicated volunteers and employees to get things done.
• You help colleagues to be successful. You develop strong and collaborative working relationships with division, region, and national headquarters teams.
• You work well independently and can handle and prioritize multiple tasks and changing priorities.
• You enjoy solving problems. You demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• You can evaluate quantitative and qualitative data to "connect the dots" between key metrics and opportunities for optimization.
• You are organized and build effective project plans, budgets, and strategies.
• You're a proactive and organized project planner, thinker, and innovative problem solver.
• You write well and communicate clearly. You're good at explaining things to audiences with different levels of understanding.
• You are data literate and have Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. You're keen to learn new skills.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• You have a track record of success in supporting volunteer-led Disaster Action Teams.
• Experience in a Red Cross Humanitarian Services region
• Familiarity with Red Cross Client Care Program
• Demonstrated success in working with both internal and external partners
• Proven ability to transition from Level I/II responses to larger Disaster Relief Operations

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights