Virtual Pharmaceutical Support Representative

Description

You're a proactive problem-solver and have the ability to make customers feel like your friend.

We are seeking a proactive and customer-focused Virtual Support Representative to join our team. In this role you will serve as a product resource support representative and will be responsible for making outbound calls to support staff in healthcare provider offices. Your primary objective will be to drive awareness of branded pharmaceutical products, encourage sampling requests, and provide guidance on co-pay and affordability programs available to patients.

You will:

• Conduct outbound calls to healthcare provider offices, focusing on medical assistants, office managers, and support staff.
• Drive product awareness, promote and facilitate sample ordering by guiding office staff through the process.
• Provide clear and concise information on available patient support programs, including copay cards and affordability assistance resources.
• Maintain accurate and detailed records of all interactions in the CRM system.
• Meet or exceed outreach and engagement goals set by the team or program leadership.
• Collaborate with internal stakeholders to ensure alignment on messaging and support initiatives.
• Uphold all compliance standards and maintain patient confidentiality in accordance with company policies.

Essential Requirements:

• High School diploma or equivalent required, bachelor's degree preferred
• 2+ years of experience in customer service/support, call center operations, or related fields
• 1+ years of virtual customer service/support preferred
• Familiarity with the healthcare environment is a plus
• Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
• Ability to multitask and work efficiently in a fast-paced, high-pressure environment
• Demonstrates initiative; self-motivated & performance driven

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.