IT Support Technologist

Are you ready to be part of an energetic and unified team dedicated to transforming higher education? Our foundation is breaking down barriers between advancement, alumni relations, and stewardship to create a cohesive environment where philanthropy and innovative partnerships thrive. This is your chance to make a significant impact as we fulfill Our Call to Beneficence: The Campaign for Ball State University, aimed at elevating student support both financially and academically.

We invite you to join our team and make a difference. Join us in our mission to support students in realizing their purpose, achieving their dreams, and leading meaningful lives.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

The IT Support Technologist is a strategic partner within the Ball State University Foundation and Advancement Services teams, utilizing technical understanding and expertise to provide technology support to Foundation staff.

Reporting to the Division of Information Technology, the IT Support Technologist provides desktop, platform, and systems support; manages computer replacement plan; and maintains Alumni Center AV equipment as needed.

1. Bachelor's degree from an accredited institution;

OR

2. Associate's degree and two years of related experience will be accepted in lieu of a bachelor's degree.

OR

3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least two years of experience supporting desktop computers, laptops, mobile devices, networks and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of Windows operating systems and Office suite of applications.

Bachelor's degree in computer technology, information systems, computer science or related area.

Ability to strategically plan for systems integrations and deployment of IT products and services.

Student employees.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

The minimum salary for this position is $50,000.

Provide desktop and platform support for all Foundation hardware, software, systems, and network connectivity; provide applicable basic training and onboarding for Foundation staff. Provide event and meeting support for Foundation employees.

Schedule reasonable upgrades and installs in conjunction with central IT; manage details and issues with the team; coordinate user acceptance testing. Manage hardware inventory, support, and replacement in conjunction with university IT.

Manage integration of Foundation-specific systems, including Raiser's Edge, Financial Edge, Fundraiser Performance Management, EverTrue, PaperSave, and Omatic, and all related test environments. Provide technical support to credit card processing and other systems operations in a PCI compliant environment.

In conjunction and coordination with university IT, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information and systems of the Foundation.

Facilitate requirements gathering sessions in support of reporting and analytics while engaging business and technical stakeholders and communicating those requirements using alternative views, such as visual analysis models, prototypes, or simulations, where appropriate.

Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to Foundation systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies.

Manage the Foundation's instances of DocuSign and ClickUp; train Foundation staff on both products as appropriate. Manage the Foundation's document management program in PaperSave; provide work direction and training for staff scanning and loading documents into the system.

Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests as assigned.

Orient and train student employees, assign and review work, and make recommendations in all areas related to supervision, including but not limited to, interviewing and selection, compensation, discipline, and performance appraisal.

Develop and maintain strategic relationships with central campus IT staff.

Perform other related duties as assigned.

For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition, at WORK@bsu.edu .

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.