Community Donations Coordinator

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $18.00 - $19.00

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Job Functions:

The Community Donations Coordinator the pipeline of donors to Metropolitan Ministries. Primary responsibilities include providing stellar customer service to new and existing drives and in-kind donors from corporations, schools, faith partners, civic organizations, and other groups and individuals, including supporting best practices for cultivation, solicitation, and stewardship for the purpose of providing in-kind commodities needed for individuals and families receiving services through programs at Metropolitan Ministries. Responsibilities also include day-to-day management of the collection drive program with donors and internal teams, customer support services for furniture and household donation scheduling/pickup, and participation in collection drive events under the direction of the Associate Director of Community Donations. The Community Donations Coordinator may manage, motivate, and work alongside Volunteer Leaders and Volunteers/Interns in community donations responsibilities in support of scheduling collection drives as well as customer service, logistics, and administrative support and processes for drives and in-kind community events.

Essential Responsibilities:

1. DONOR CUSTOMER SERVICE SUPPORTING DRIVES & IN-KIND STRATEGIES: Support portfolio of drives donors to provide quality customer care throughout the drive experience. Customer service provided includes drive inquiries, sign-ups, confirmations, wrap-up support, and stewardship to ensure successful collection drives. Provide customer service for furniture and household donation scheduling/pickup. Tasks include making and responding to phone calls, emails, mail/notes, or referrals from other teams and collaborating with the Advancement and Volunteer Services team when appropriate. Maintain and build on strategies and plans to receive needed in-kind commodities that offset annual operating budget through drives to collect most-needed items including food, toys, hygiene items, baby products, school supplies, and emergency supplies needed for hurricane relief when applicable.
2. DRIVES PROCESS, TEAM COLLABORATION, AND RESOURCE STEWARDSHIP: Coordinate donor drive efforts externally and internally, including collaboration with Logistics team and updating dispatch calendar for barrel/container placement and pickup to ensure effectiveness and drive success, as well as communicate with donors and affected teams. Monitor collection drive schedule for operational pick-ups through the Logistics Team and partner organizations for customer success and achievement of annual and KPI goals. Adhere to procedural requirements for tracking drives activities for in-kind and donor communication in database (Raiser's Edge), drives/in-kind tracker, shared calendars, and other tools as required. Support ensuring timely and accurate submission of drive and in-kind donation receipts for data entry. Ensure timely donor follow-up for retrieval of branded collection containers and stewardship of organization resources. Review and present contact/action/tracker reports and provide progress updates when requested.
3. DRIVE EVENTS, HOLIDAY SEASON TEAM ENGAGEMENT, AND DONOR ENGAGEMENT: Support partner, community, and major media drive events through participation and donor engagement and leading volunteers, as well as providing hands-on support for program events, including back to school, holiday, and other targeted drives and in-kind initiatives when requested. Direct and motivate Volunteer Leaders and Volunteers/Interns at drive events when applicable. Engage with and support seasonal community donation staff in customer service and holiday drives responsibilities as assigned. Support growth and conversion strategies to further engage in-kind partners through recognition and volunteerism, financial partnerships, and special events as appropriate. Support cross-functional teams in other tasks, including tours, presentations, donor-focused luncheons, personal donor visits, and other donor events when needed.
4. CULTURE AND ETHICS: Demonstrates a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve community engagement and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry, organizational, and donor policies and restrictions such as code of ethics, confidentiality, gift acceptance policies, restricted gifts, government regulations, etc. Clarify, monitor, and implement the donor instructions by ensuring that expenditures are appropriate and documented properly in the organization's financial records when applicable. Meet personal goals, actively contribute to the achievements of the team, and support departmental KPIs; support organizational goals as stated in the annual plan. Support the holiday center operation as directed.
5. INDUSTRY KNOWLEDGE: Continually expand personal nonprofit fundraising knowledge by staying abreast of national, state, and local trends and laws for fundraising in general and related to in-kind gifts, drive support, general gift support, fundraising and nonprofit development and support. Participates in regular Cross-functional team, Direct Report team, Managerial, and All Staff meetings.

Education and Experience:

Friendly, customer service, telephone, or outbound sales experience preferred. Minimum High School Diploma, formal Customer Service training, or commensurate experience in customer service, relationship-building, or other relevant field, and minimum 1 year of successful nonprofit, development experience desired. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined, including 1 year of proven experience in a related field.

Skills Requirements:

Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving, administrative, and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of The Raiser's Edge or equivalent CRM database. Web-based research tools and Microsoft Office products knowledge required, including Excel, PowerPoint, and Outlook. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Must have the ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org