Patient Accounting Coordinator Lead

Scope of Position
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary
Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Education Required
High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred:
Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role; 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer; 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word amp; Excel; Demonstrated interpersonal, verbal amp; written communication skills; Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate; Works independently and collaboratively with others, and identifies opportunity for new work; Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy; Critical thinking/problem solving skills; Manages tasks, routes appropriately without involvement of supervisor; Ability to multi-task and independently prioritize tasks; Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions; Assist in special projects assigned by management; Provide assistance, coaching and training to staff members, including new hires; Experience with managing daily assignments of other staff as well as providing performance feedback; Knowledge of Epic, or other EMR, preferred