Field Service Engineer

The Field Service Engineer (FSE) primary function is the installation and servicing of Turbo's equipment at its Customer's sites. Assignments can be either domestic or internationally, depending on the plant location.

As a customer facing role, it's a key responsibility for the FSE to ensure customer satisfaction through service excellence. The FSE will also work closely with the rest of the Aftermarket Team and Engineers, to help expedite resolutions of service issues and ensure high-quality service is delivered to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshooting, installation, maintenance and service repair needs on designated equipment

• Maintaining daily communication with Customers Team directly to ensure resolution and proper follow-up, leading to customer satisfaction.

• Sharing knowledge and coaching other members of Air Liquide Aftermarket team on an on-going basis

• Support the business to achieve product serviceability and reliability, quality trend analysis, productivity program input and execution, new program implementation and new product introduction support

• Leading Commissioning activities within assigned area, ensuring safety and quality measures are taken

• Keeping up to date on administrative responsibilities such as maintaining field service logs and internal service records in a timely manner, ordering repair parts and managing cycle times

• Providing basic/refresher application training of staff on designated equipment

• Continually building expertise by staying abreast of R&D and new product introductions and other relevant equipment enhancements

• Providing assistance to the Assembly dept. at Company manufacturing location as needed

Quality & EHS Specific Goals:

• Aware of and comply with the Air Liquide Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely completion of Site reports

• Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

• Maintain tools and test equipment properly and ensure they are calibrated

Are you a MATCH?

EDUCATION

• Bachelor's degree, Mechanical Engineering or Engineering Technology required

• Associates Degree with 2 years of experience servicing Mechanical equipment or Military training on Mechanical equipment

• High School Diploma/GED and 6 or more years of experience servicing Mechanical equipment

KNOWLEDGE, SKILLS AND ABILITIES

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Previous experience developing and maintaining good customer relations in a field environment is preferred.

• Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development and meet new or changing demands of the job.

• Share expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions

• Speaks clearly and fluently and adapts interpersonal style to suit different people or situations. Expresses opinions, information and key points of an argument clearly, while being respectful to customers.

• Able to work effectively in a high pressure environment and adapts to changing circumstances. Keeps emotions under control during difficult situations. Maintains a positive outlook at work. Handles criticism well and learns from it.

• Process-oriented, following procedures and policies, complying with legal obligations and safety requirements of the role.

• Identifies business opportunities for the organization.

• Flexible to work and travel. Travel of 25%-75% for both domestic and international locations may be required.

Special Physical Requirements:

Must be able to;

• Lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for extended periods of time.

• Reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

The annual base salary range for this position in California is $95,000 - $105,000. Please note that the salary information is a general guideline only. Air Liquide considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.