Registration Representative, PT 24 Hours, 1st shift, 7a-3:30p, Week A - Sun, Thu, Fri./ Week B - Mon, Tue, Sat and, every other weekend/holiday

UMass Memorial Health
United States, Massachusetts, Leominster
Apr 11, 2025
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Friday, Holidays - Every Other Holiday, Monday, Thursday, Tuesday, Weekends - Every Other Weekend Scheduled Hours: 24hrs 3:00pm-11:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 24050 - 5660 Admitting This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the general direction of the Patient Access Manager, and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information. General administrative duties include answering telephones, assisting with patient wayfinding, and providing estimates. Collects patient liabilities prior to or on the date of service, as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Tret, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc. Is responsible for maintaining confidentiality of patient information. I. Major Responsibilities: 1. Excellent customer service skills and knowledge, i.e.; service recovery. 2. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable and collection of patient financial responsibility. 3. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate. 4. Staff member follows downtime procedures as established. 5. Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable. II. Position Qualifications: License/Certification/Education: Required: 1. High school graduate or GED required. Experience/Skills: Required: 1. Customer service experience required. 2. Receives on the job training under close supervision. Preferred: 1. Previous clerical and Meditech experience desirable, but not required. 2. A good understanding ofmedical terminology helpful. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.