Student Services Specialist

Metropolitan Community College
life insurance, 403(b)
United States, Missouri, Kansas City
3217 Broadway Boulevard (Show on map)
Apr 11, 2025
Position Type: Full-Time Class Category Classified Staff Job Open Date 04/11/2025 Job Close Date 04/25/2025 Open Until Filled No Initial Screen Date: 04/30/2025 Minimal Qualifications: Associate degree (A.S., A.A.) or two-year technical certificate. One (1) year experience in administrative support, customer services, or related area. Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications: Has strong technical knowledge of computers and/or browsers to troubleshoot and resolve customer/student calls. Has good writing skills to respond to incoming emails. Call center experience. Work Hours Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The annual salary is $35,810-$37,958. A competitive benefit package is included. Special Instructions to Applicants PLEASE NOTE: Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration. Interviews will be conducted by a hiring committee. Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender. We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break. We can't wait to show you why Metropolitan Community College is a great place to work! Metropolitan Community College is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. *EOE/M/F/Vet/Disabled Class Summary Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services Typical Essential Duties Coordinate academic support program operations; work may involve managing staff and activity scheduling, providing logistical and functional support, and collecting necessary documentation Assist students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitate the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities Respond to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolve complaints and issues; direct applicable issues or requests to appropriate personnel/departments; provide course information, referrals, and resources; and assist students with using College facilities Prepare, process, and/or verify records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintain, scan, file, and record student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures Perform administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms Perform accounting duties to include managing and reconciling student and other third party accounts, preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guideline Coordinate with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties Provide support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary Knowledge Knowledge of applicable academic programs, and/or other related programs Knowledge of customer service principles Knowledge of applicable Federal, State, and Local laws, rules, regulations, policies, and procedures Knowledge of program support principles and practices. Skills Skilled in providing academic support services in assigned are of operation Skilled in providing program support Skilled in using a computer and related software applications Skilled in compiling and reviewing data and information and making sound recommendations based on findings Skilled in maintaining confidentiality Skilled in interpreting and applying applicable laws, rules, regulations, policies, and procedures Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised No staffing table positions. Physical Requirements Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly Licensing Requirements None.