Senior QMS Project Manager

This position willlead a variety ofprojectsand teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics Health Systems and Professional Laboratory Partnerships isefficientand effective inthe delivery of its services, solutions, and processeswhile improving customerand employeesatisfaction.This position will evaluate Health Systems data to find insights that allow us to prioritize what we focus on to have the highest customer value.This position will gain alignment from the organization to drive improvement initiatives.

• Leads process improvement projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
• Leadsprojects
• Leads projectsthrough issues, roadblocks, andproblems
• Acts as a change agent to drive teamstowardsuccess
• Guides team members to perform through issues andconstraints
• Ownsprojects
• Owns the timeline, budget, resource constraints, and deliverables/results
• Shifts between the big picture and the small-but-crucialdetails
• Is prepared to roll up their sleeves and work through detailedissues
• Managesprojects
• Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
• Tracks and trends leading and lagging metrics related to projects
• Communicates
• Actively communicates with project sponsors andstakeholdersincluding project status and updates
• Establishes regular points ofcommunication
• Manages sponsor and stakeholders'expectations
• Project roadblocks
• Delivers the expectedresults
• Performs root cause analysis on project shortfalls and takes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles andtools, toward a variety oflarge,and likely inter-related,projects
• Leads/Participates in Communities of Practice
• Documentsbusiness processes
• Completes required continuedlearning

Required WorkExperience:

• Demonstrated experience leading continuous improvement projects from initiation to completion(4 to 6years' experience)

Preferred Work Experience:

• Participation/Leading Kaizen events
• Participation/Leading GEMBA Walking
• Project management
• Back Belt training
• Background in Laboratory Operations
• Developing leading and lagging metrics

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carryingobjects
• Frequent walking and/or standing.

Knowledge:

• Demonstrated experience facilitating discussions orworkshops
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Demonstrated data analysisskills
• Some experience in continuous improvement
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning
• Basic knowledge of QMS tools
• Laboratory regulatory standards

Skills:

• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Ability to handle multiple projectssimultaneously
• Skilledin Microsoft Word, Excel, PowerPoint, Project, and Smartsheet
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision
• Influential Leadership
• Networking
• Detail oriented
• Change Management

EDUCATION
Bachelor's Degree in Clinical Laboratory Science, Project Management or other related degree required.

LICENSECERTIFICATIONS
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)

Quest QMS Bronze certification Preferred

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.