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IT Vendor Manager / VMO (ServiceNow) (443445)

Vaco
$75.00 - $90.00 / hr
United States, Texas, Irving
Apr 11, 2025
IT Vendor Manager / VMO (ServiceNow) | 443445
DETAILS
Location: Irving, TX 75039 (some occasional onsite work required)
Position Type: 6M C2H
Hourly / Salary: to $170K + 15% bonus

JOB SUMMARY
Vaco Technology is currently seeking an IT Vendor Manager / VMO for a 6M C2H opportunity that is located in Irving, TX 75039 (some occasional onsite work required). The IT Vendor Manager will drive managing service provider relationships and ensure optimal performance of enterprise applications. The IT Vendor Manager must be a dynamic leader capable of conceptualizing, planning, and implementing complex programs, while effectively communicating with stakeholders at all levels, including senior executives. The IT Vendor Manager will be a proven thought leader, adept at navigating change and delivering tangible results. The IT Vendor Manager / VMO will specialize in Enterprise Applications and Service Delivery Operations, collaborating with stakeholders, the VMO, and S&P in vendor determination and selection. The IT Vendor Manager / VMO will participate in contract negotiation, while maintaining performance monitoring and communications between vendors and stakeholders. The IT Vendor Manager / VMO must possess expertise in SDLC, DevOps, Cloud, ERP, CRM, SCM, and HRMS, ensuring alignment with organizational policies, cost efficiency, and quality standards. The IT Vendor Manager / VMO will be involved in risk management and strategic planning, driving collaboration, accountability, and operational excellence to maximize vendor partnership value.
  • Team Structure / Direct Reports - 10-15 Total / Indirect Reports | 0 Direct Reports
  • Third-Party Service Delivery Excellence Strategic Focus - SLA Performance Management / 3rd Party Resource Optimization / Data-Driven Insights/Analytics
  • Service Delivery Process Optimization - Supporting Evaluation / Standardization / Streamlining of Vendor Management Processes to Enhance Efficiency / Minimize Operational Bottlenecks | Contributing to Automation Solutions for Repetitive Tasks Ensuring Scalability / Reducing Manual Intervention
  • Data/Analytics Framework - Manage / Support Robust Data/Analytics Framework - Providing Accessible KPIs / Metrics for Real-Time Decision-Making | Collaborate with Cross-Functional Teams - Aligning with Execs Needs / Delivering Timely/Relevant Insights for Strategic Decision-Making
  • Continuous Improvement - Drive Innovation / Continuous Improvement - Suggesting Processes Changes that Enhance Vendor Relationship Performance / Value | Manage / Support VMO Process / Standard Compliance
  • Compliance Assurance - Ensure Adherence to VMO Standards | Manage / Enforce Governance Frameworks
  • Risk Management / Auditing - Conducting Regular Vendor Management Processes / Identifying/Mitigating Risks Ensuring Compliance | Providing Oversight for Regulatory Reporting/Documentation Ensuring Transparency of all Vendor Management Activities
  • Leadership / 3rd Party Oversight Team Leadership - Manage Geo-Diverse Teams Supporting Internal Reports / VMO 3rd Party Staff (onshore / offshore)
  • Vendor Performance Management - Drive VMO 3rd Party Performance Ensuring Adherence to SLAs / Contractual Obligations / Performance Expectations | Foster a Culture of Accountability with VMO 3rd Party Providers Ensuring Effective Collaboration / Delivery Satisfaction / SLA Performance / Conflict Resolution
  • Complex Analyzation - Ability to Analyze Complex Situations / Anticipate Future Trends / Develop Strategic Solutions
  • Effectively Collaborate with Application Owners / Leads / Enterprise Applications (Technical / Non-technical)
  • Strategic Thinker - Anticipating / Mitigating Future Challenges
  • Strong Organization Acumen / Networking Skills - Thriving in Dynamic Environments / Managing Ambiguity | Rapid Comprehension of Complex Problems
  • Ability to Clearly Define Responsibilities / Establish Measurable Objectives


JOB REQUIREMENTS
  • IT Vendor Management (7+ years) - SLA Performance Management / 3rd Party Resource Optimization / Data-Driven Insights/Analytics / Service Delivery Process Optimization / Compliance Assurance / Risk Management/Auditing / Performance Management
  • Management / Integration Large-Scale Initiatives / Operations - Outsourcing / Performance Measurement / Monitoring Expertise
  • Program Management - Specifically Outsourcing Contract Management
  • Change Management - Leading Initiatives Focused on Vendor Optimization / Service Delivery / Financial Outcomes, etc.
  • Benchmarking Methodologies - Pricing / Performance / Capability / Contractual Terms / Customer Satisfaction
  • Organizational Growth Management - Large-Scale Data Handling / Secure Operations within Enterprise Applications
  • ERP / CRM / SCM Systems (knowledge) - Application Integration (Systems / 3rd Parties) for Streamlined Workflows | Application Ecosystem Constructed between Applications with Inputs/Outputs
  • ServiceNow Platform (advanced understanding) - License/Subscription Management / Vendor Performance / Platform Adoption/Optimization / Cost Optimization / Governance/Compliance / Roadmap/Upgrade Planning / 3rd Party Vendor Coordination / Metrics/Reporting
  • Cloud Platforms / Digital Transformation Principles/Practices (understanding)
  • AI/ML (understanding) - Impact of AI/ML / IoT / Cloud Technologies on Enterprise Applications
  • Software Development Trends (knowledge / understanding) - AI/ML Integration / Low-Code/No-Code Development / DevSecOps / Cybersecurity / Emerging Technologies (Edge Computing / Blockchain / PWAs)

PREFERRED (not required)
  • Certifications - ITIL v3 / Procurement and/or Supply Chain / Six Sigma / PMP
  • Fortune 100 Experience (strongly preferred)


Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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