Support Specialist I (Loan Servicing)

We're committed to bringing passion and customer focus to the business.

Support Specialist I provides Internal/External customers with assistance regarding portfolio loan accounts. The position may be responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, researching account records, etc.

Essential Duties and Responsibilities

• Process pay-by-phones daily, assist with loan suspense recon daily, process loan maintenance request in Teslar

• Inputs basic data/customer information in the core or appropriate system

• Provides customer support to both internal and external customers.

• Responsible for records administration.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Education and/or Experience

• HS Diploma/GED
• E-Oscar experience preferred

Computer Skills

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.