Configuration Manager

Symetra has an exciting new opportunity to join us as a Configuration Manager!

About the role
The Configuration Manager is responsible for the development, implementation and continuous improvement of the IT Configuration Management framework including, governance and control, standards, process, procedures, work instructions, communications and training materials. The Configuration Manager is responsible for defining and leading the operational activities of the process. They will be involved in ensuring integration with the other Service Management processes such as Asset, Change and Release Management. The Configuration Manager is also responsible for developing the CMDB data model, core policies, maintenance processes and procedures, key performance indicators and producing ongoing management reports. The Configuration Manager is responsible for handling and maintaining the Configuration Items in ServiceNow CMDB including CI identification, status accounting, configuration change management, verification and audit.

What you will do

• Effectively develop, implement and improve the IT Configuration Management process:
• Develop, implement and roll out the Configuration Management process, procedures, policies, work instructions, standards, governance and control.
• Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and accurate reporting and status accounting.
• Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
• Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB.
• Evaluate existing CMDB functionality and recommend improvements to drive efficiency and effectiveness.
• Participates in the planning, crafting and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
• Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.
• Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new improvements or modifications to CMDB functionality.
• Develop training guides and communications regarding new features and functionality. Responsible for conducting formal and informal training sessions with business and technical end users. Build reports for data verification efforts.

What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
  Want more details? Check out our Symetra Benefits Overview

Compensation
Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program.

Who you are

• Bachelor's degree in technical field or related discipline.
• 5+ years proven experience in a Service Asset & Configuration Management capacity.
• Understanding of Agile Methodologies and Processes. Knowledge of virtualization technologies and cloud hosting strategies.
• Knowledge of work flow process documentation and analysis.
• Experience using various tools such as SQL and Access queries, or MS Excel for data research and analysis.
• Proficient with MS Office tools, primarily MS Word, Excel, Visio and PowerPoint.
• ITIL v3 Foundations required, Practitioner Level Certification an asset
• Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop and implement best practices, processes and methodologies.Experience with Continuous Delivery and Automation Practices preferred. Experience with
• SCCM, ServiceNow & ServiceWatch Discovery required.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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