Field Performance Specialist

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

The Field Performance Specialist will ensure quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development for Technicians. Evaluate service provider skills in dealing with customers, verifies / ensures the accuracy and effectiveness of information or advice provided to customers. 40 % of role requires onsite, field service support and performs random / regular quality assessments. Provides actionable data to stakeholder groups, such as training or process improvement. Assists Service Quality leadership in designing and implementing forms.