Customer Success Manager Platform Technology Services (PTS)

We are seeking a highly skilled and experienced Adverse Event Safety Database Manager to join our biopharmaceutical consulting team. The ideal candidate will be responsible for managing and maintaining safety databases, including Argus, ensuring the accuracy and integrity of adverse event data, and supporting signal management activities. This role involves close engagement with biopharma clients, development of ad-hoc line listings and related outputs, and serving as a bridge to support clients post-software installation.

Responsibilities:

• Database Management: Oversee the configuration, maintenance, and optimization of the Argus Safety Database and other safety databases.

• Data Integrity: Ensure the accuracy and completeness of adverse event data entries and perform regular quality checks.

• Reporting: Generate and review periodic safety reports, including expedited and aggregate reports, and develop ad-hoc line listings and related outputs.

• User Support: Provide technical support and training to users of the safety databases.

• Compliance: Ensure compliance with global regulatory requirements and company policies.

• Automation: Implement and manage automated processes within the databases to improve efficiency.

• Client Engagement: Engage closely with biopharma clients to understand their needs and provide tailored database solutions.

• Signal Management: Support and manage adverse event signal detection and management software systems to identify potential safety issues.

• Liaison Role: Serve as a liaison with clients for ad-hoc needs and support them during the post-software installation period.

• Collaboration: Work closely with cross-functional teams, including pharmacovigilance, clinical, and regulatory affairs.

• Troubleshooting: Identify and resolve database issues promptly to minimize disruptions.

Education and Work Experience

• Bachelor's degree in Life Sciences, Computer Science, or a related field.

• Minimum of 4 years of experience in managing Argus Safety Database and other pharmacovigilance systems.

Skills and Knowledge

• Certifications: Certification in Oracle Argus Safety Database management.

• Experience: Prior experience in the biotech or pharmaceutical industry.

• Client Engagement: Experience in engaging with biopharma clients and understanding their specific needs.

• Signal Management: Familiarity with adverse event signal detection and management software systems.

• Technical Skills: Proficiency in Oracle SQL and familiarity with GxP validated systems.

• Knowledge: Strong understanding of global pharmacovigilance regulations and guidelines.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical and troubleshooting skills.

• Attention to Detail: High level of accuracy and attention to detail.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned