Senior Director - Operations, IntrinsiQ Specialty Solutions (remote)

Under the direction of the VP, President & GM IntrinsiQ Specialty Solutions, the Senior Director - Operations, IntrinsiQ Specialty Solutions provides subject matter expertise centered around continuous improvement and business insights. Working in a team environment across a matrixed organization, the Senior Director plays a key role in driving the strategy to optimize Operational program performance. This role leads initiatives to ensure successful execution of KPIs, delivery on operational productivity and drives successful change management throughout the organization. This Senior Director leads an internal team who is responsible for developing, and governing tools to drive operations efficiency, as well as oversight for the business unit's contracts and compliance team. As such the Senior Director of Operations will be a key strategic leader within IntrinsiQ Specialty Solutions who must be able to communicate effectively with senior leaders and executives to drive critical projects and initiatives.

DUTIES & RESPONSIBILITIES:

• Leadership role that develops, monitors and manages all business-unit wide metrics, develops cross-BU workflows and identifies interdependencies, tracks major initiatives with finance and serves as a trusted partner to each of the business unit leaders

• Includes leadership accountability and oversight for Contracts and Compliance, sales operations, including Salesforce CRM administration, and other BU-wide data partner invoicing, and other operations support and administrative functions

• Provides strategic direction on process improvement frameworks by advocating for new ways of doing things, challenging conventional wisdom, and introducing and demonstrating proven strategies and techniques.

• Accountable for leading a continuous improvement and business insights team focused on leveraging data to identify opportunities, lean methodology to streamline processes and deliver actionable insights to the business.

• Responsible for interacting with colleagues across the organization to ensure alignment and synergy with the strategic focus of continuous improvement to advance and assess the successful execution of operations.

• Sets the business strategy to ensure appropriate use of skills, knowledge and experience in continuous improvement methodologies and tools such as Lean Six Sigma to partner with business functions to identify areas of process improvement.

• Primary liaison with business unit finance

• Provides monthly BU metrics for monthly, quarterly and other business reviews for senior executive leadership

• Leads a team who develops framework to achieve results that will improve quality and drive positive impact to our customer experience and satisfaction.

• Ensures framework is in place to synthesize findings, develop practical improvement recommendations, lead execution of initiatives and monitor performance metrics throughout IntrinsiQ

• Develops team understanding of project context and relevant considerations.

• Accountable for aligned delivery lead who will manage project plans to situation and provide ongoing communication of project status.

• Partners with various business practitioners on operational design and processes to enhance the customer experience and accuracy while balancing operational efficiency.

• Ensures that all process redesign is repeatable, sustainable, reducing rework, and cycle times, while improving quality.

• Responsible for establishing structured, disciplined, and data-oriented process to identify root cause and solve problems.

• Identifies and implements metrics to evaluate the effectiveness of process improvements.

• Leads a team of analysts who establishes process and correlating business result metrics and dashboards.

• Accountable for assessing multiple options to solve business problems and recommend/execute the best overall solution balancing operational, technical and financial needs.

• Drives change management and readiness of operations.

• Delivers excellent customer service and manages expectations appropriately.

• Performs related duties as assigned

EXPERIENCE REQUIRED:

• Four (4) year degree / Bachelor of Arts or Science required

• Fifteen (15) or more years prior experience in operations, initiative/ project tracking, metrics development and process improvement

• Healthcare technology or analytics -related operations, finance, or project management experience required

• Leadership experience working across multi-disciplined teams with various priorities

• Excellent communications skills, both written and verbal

• Microsoft suite, including Project, Smart Sheets and PowerBI

• Ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively

• Advanced decision-making skills

• Advanced analytical and problem-solving skills to evaluate problems and apply knowledge to identify and implement appropriate solutions

• Strong ability to prioritize workload, consistently meet deadlines, and take the appropriate level of independent action when necessary

• PMP and Lean Six Sigma certifications preferred

• Ability to travel up to 25% domestically

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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