Customer Experience Accounts Receivable Manager

Location:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Spearhead the execution of our annual accounts receivable goals, ensuring alignment with our company's strategic objectives and financial targets.

• Responsible for managing a team up to 15-25 to effectively collect on a portfolio in excess of $25mm with over 15K customers

• Provide hands-on leadership by guiding, coaching, developing and motivating our Accounts Receivable Supervisors and Customer Experience Representatives (CXRs) to achieve daily performance goals and adhere to established policies and procedures

• Interpret and communicate credit policies and procedures to support our sales function and ensure compliance with audit requirements, while also seeking opportunities for process optimization.

• Cultivate and maintain strong relationships with key stakeholders, including Regional Company presidents, AVPs, and sales teams, to drive collaboration and support business growth.

• Collaborate closely with other CX team functions, such as cylinder control, cash applications, and data integrity, to streamline operations and enhance efficiency.

• Design and implement innovative strategies to maximize cash collections and minimize the risk of loss, while prioritizing an effortless customer experience.

• Lead the negotiation of collection matters with customers, leveraging third-party collection agencies and legal counsel as necessary to achieve resolution.

• Drive a culture of continuous improvement, investigating methods to enhance organizational capabilities through structural, technological, or methodological changes.

• Establish and enforce departmental and company policies through effective goal setting, performance evaluations, feedback mechanisms, and ongoing coaching initiatives.

• Embrace new technologies and integrate them into our day-to-day operations, staying ahead of industry trends and positioning our team for future success.

• Other duties as assigned.

Required Qualifications And Competencies

• Strong leadership skills to effectively lead and direct the work of others both locally and virtually, and display behaviors and attitudes consistent with Airgas' Core Values

• Collaborative and strong ability to connect and influence multiple associate levels, demonstrate a sense of urgency, and provide exceptional customer service to internal and external customers.

• Ability to work independently and proactively. Critical thinker and problem solver. Strong strategic planning/project management

• Demonstrated ability to develop and mentor staff, driving excellence and accountability within the Accounts Receivable team.

• Exceptional organizational and team-building abilities within complex organizations

• Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment

• Ability to communicate effectively on a regular cadence to senior executives on strategies, goals, and status.

• Strong business aptitude, and expert knowledge of Customer Service in a decentralized retail distribution environment to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions.

• Strong proficiency in both Google and Microsoft Office required - Word, Excel, PowerPoint, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets and Hangouts.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in business management; finance; marketing or related field preferred.

• 5+ years in roles leading Credit and Collection Management, Back Office functions and/or Customer Service in Operations for similar organizations; preferably within consumer facing, distribution environments.

• Knowledge of contract law, secured transactions, and bankruptcy issues, with exposure to external financing and financial markets.

• 3+ years motivating, influencing and leading dynamic high performing teams.

• Experience working in a decentralized organization with a large customer base.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally be required to transverse through office, production, and/or warehouse locations.

• The employee will frequently be required to actively listen and exchange information.

• Ability to routinely move 25 - 40 lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily performs duties in an indoor office/production work environment.

Primarily performs duties in an indoor office/production work environment.

• The noise level in the work environment is usually moderate and the work environment is an office setting.

• Occasionally may require outdoor environments in various seasonal weather conditions.

• Ability to travel up to 5%

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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