New 
Senior Cloud Solution Architect Director - Modern Work and Security
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Apr 05, 2025 | |
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OverviewWe are looking to hire a Senior Cloud Solution Architect Director - Modern Work and Security to provide support and guidance for their team anticipating trends. Supports team in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners. Drives team to provide thought leadership in identifying trends and proactively proposing solutions that drive transformative delivery across customers/partners. Manages the business. Drives awareness across all levels of the organization of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy. Fosters a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings, and by establishing a cadence. Models how to engage constructively and transparently with the technical and/or business community locally and globally. Accelerates innovation by coaching teams on building and/or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
ResponsibilitiesBusiness AnalysisThe ability to identify business needs and determine solutions to business problems; solutions may include a software-systems development component, process improvement, organizational change or strategic planning and policy development. Business Relationship ManagementThe ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity. Customer AdvocacyKnowledge of Customer Advocacy, a continuing focus on the requirements of the company's customers, anticipating their needs, remaining sensitive to customers while performing services for them, being responsive to customer requests, generally working on their behalf. Customer Usage ModelingThe ability to outline scenarios that describe the typical ways that a product will be used by customers in the field, including knowledge of product functionality and how customers interact with products.Executive RelationshipsThe ability to interact confidently with senior leaders of the organization in order to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations. Opportunity IdentificationThe ability to understand customer needs and identify opportunities for additional products and services.Problem SolvingThe ability to identify problems and review related information to develop and evaluate options and implement solutions. Business ImpactDrives awareness across all levels of the organization of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy. Holds team accountable for leading the adoption of Microsoft technologies. Drives adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. Ensures governance of technical work, including robust architectures that are validated and delivered in line with best practices. Ensures that teams leverage standard tools to maintain accurate opportunity and milestone execution and pipeline hygiene. Drives the team to apply business and technical capabilities and integrate insights across complex customers/partners to resolve blockers and proactively create workaround strategies to circumvent complex or escalated technical blockers and unmet customer needs through regular reviews and check-ins to drive customer acceleration. Identifies widespread or global patterns in blockers and develops strategies to resolve and prevent them in the future. Coaches team on best practices for handling escalations. May provide insight to de-escalate risks in customer compete scenarios. Manages the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Promise. Holds teams accountable for proactively using expert knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and for influencing the shape of new solutions to scale across multiple customers/partners and markets while demonstrating the business case and presenting alternative scenarios. Coaches across team(s) to lead solution clarity, design, resilience reviews, and technical optimization (including with and through partner technical stakeholders) that results in production deployment application and that increases customer/partner usage, consumption, target metrics, and overall Microsoft health. Optimizes to drive customer/partner usage across technology areas and business areas. Creates opportunities and coaches the team to drive complex engagements (e.g., regional, worldwide initiatives, cross-cloud) to expand or accelerate cloud consumption and leads these customer/partner conversations. Works across teams and organizational boundaries to seek out and leverage Microsoft insights that strengthen and fuel new commercial growth and consumption. Influences senior and complex partners to grow or scale the business with strategic/high-potential opportunities, ensuring support throughout implementation phases as necessary. Customer CentricityDrives team to provide thought leadership in identifying trends and proactively proposing solutions that drive transformative delivery across customers/partners. Drives a seamless and connected customer experience. Proactively shares best practices so others can leverage and scale. Leads team(s) to clearly define customer/partner conditions of success. Drives customer health within the territory and accelerates unified support contract coverage where applicable. Anticipates customer unmet needs and dissatisfaction and oversees the creation and execution of strategies to improve experience, value realization, and acceleration of customer transformation. Orchestrates and oversees transformative delivery across strategic/high potential customers/partners and proactively shares these best practices so others can leverage and scale. Champions the creation of strategies that improve customer/partner experience. Supports team in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners. Provides coaching on how to build the bridge between TDMs and business decision makers (BDMs). Drives team to facilitate effective customer/partner conversations and demonstrate and prove the capability and value of solutions through design collaboration sessions with the customer/partner. Provides real-time coaching in live customer scenarios to improve team performance and gather insights across customer interactions. Understands how the team's work aligns with customer success plan and drives the team to proactively anticipate and deliver customer outcomes by developing strategic partnerships with internal teams. Builds a strong relationship with peers globally by actively participating in account planning, consumption and support planning, and resource planning. Ensures employees are equipped with the capabilities and means to and oversees others to support customer/partner skilling and identified capability gaps (e.g., skills, capacities) and identify solution/product gaps and provide technical domain expertise in technical delivery scenarios with other internal and external stakeholders to influence customer/partner readiness and adoption of technical best practices (e.g., architecture, well-architectured principles, advanced technical skills and roles across multiple areas, developing technical development plans, targeted action plans). May leverage expansive knowledge of partner portfolio to select and champion the most qualified partners to fulfill complex customer project needs. Seeks out opportunities to contribute to One Microsoft strategies, role modelling collaboration and accountability. Provides support and guidance for their team anticipating trends (e.g., industry, technology) and gathering customer/partner technical insights to develop strategy and execution plans that account for changing landscapes and key priorities. Leverages customer insights to influence key customer relationships. Influences others to focus and adapt architectural models, plans, and solutions to align with key insights and drive consultative approach with customers/partners. Represents the voice of the customer (VOC)/partner through escalation across broader teams and with customers, with emphasis on feedback/insights and removing blockers to accelerate value. Represents the customer/partner to internal teams (e.g., Engineering) and mentors peers on best practices around internal resource usage. Drives and ensures team alignment with Microsoft-centric operations and cadences. Leverages team insights and broad patterns of feedback to develop strategic and actionable insights that influence product roadmaps and business decision making. Drives customer/partner advocacy and sharing success stories and learnings with the wider internal team. Connects and communicates economic, business, and technology trends shaping relevant industries. Actively listens and acts as a catalyst to create and sustain constructive tension and trust with customers, partners, and internal stakeholders by respectfully challenging their decisions and/or areas where they might do more. Builds on network and industry experience to connect customers/partners with ideas, people, and resources to support their success. Drives team to execute customer/partner engagements leveraging the challenger mindset. Technical LeadershipModels how to engage constructively and transparently with the technical and/or business community locally and globally. Participates in management communities (e.g., manager excellence community) to evolve adaptive engines of change, foster a culture of fast and effective learning at all levels, and support and provide management best practices to peers. Leads the direction that internal team members and stakeholders take with customers/partners by facilitating the dissemination of ideas, insights, and strategic, technical input across boundaries, and actively pursues opportunities that grow impact and capabilities of the broader organization. Drives collaboration across teams (e.g., account teams, product teams) and solution area communities. Drives recognition for Microsoft solutions through technical and business presentations and engagements with internal and external audiences, and by driving programmatic execution and scale motions. Accelerates innovation by coaching teams on building and/or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs, and drives changes and improvements to existing IP, technologies, and/or processes to scale across global customer/partner businesses and markets while driving opportunities for IP reuse and best practice sharing through others. Leads the development and modifications to the company stock of structured frameworks and methodologies. Drives strategy for new IP and partners with managed intellectual property (MIP), Design, and Governance to improve Intellectual Property (IP_. Fosters a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings, and by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact across teams. Engages as a technical advisor and business advocate toward the improvement of the solution area. Provides thought leadership by sharing deep business insight and driving critical decisions that impact Microsoft and the industry. Leverages market insights to partner with leadership in defining global vision by identifying relevant areas in which to drive internal development and targeted and market-relevant up-skilling across teams. Influences community to drive technical readiness. Acts as a mentor to colleagues by educating them on technical and non-technical concepts and sharing best practices. Proactively partners with the country/subsidiary learning lead to resolve issues and blockers and drive learning across teams. OtherEmbody our culture and values | |