IT Support Technician

*Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating"see resume"anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, and holidays.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer.

Hiring Range: $30.24/hourly - $34.02/hourly
Salary Range: $30.24/hourly - $45.36/hourly

Job Title: IT Support Technician

Department: Information Technology

Classification: Non Exempt

Position Summary: Performs a variety of physical, technical, and administrative duties to support the customer request for service process, implementation of customer devices, and the maintenance of the City's IT Fiber Network and associated infrastructure, consistent with the organization's values and mission statement. This position also researches and implements customer support process improvement and automation opportunities.

Supervision Exercised and Received: Position works under the general supervision of the IT Support Coordinator.

Essential Job Functions:

Customer Support Process

* Processes customer requests for service by determining details of request, providing initial trouble shooting support, escalating request to appropriate IT Staff if necessary, documenting request and solution, and training customers on the use of computer equipment, phone equipment, and network services. Implements appropriate process improvements.

PC Implementation

* Provides PC implementation support such as the receiving and staging of new and repurposed equipment, configuration to standard and customer requirements, installation, and maintenance of records and documentation. Implements appropriate automation of routine tasks.

* Provides network printer support including: troubleshooting, configuration, and installation.

IT Infrastructure Support

* Provides support for City Metro Fiber Network by processing of UNCC requests for locates in combination with existing GIS fiber application and associated maps, locating and marking through the use of fiber locating equipment, updating fiber maps, and obtaining documentation through the use of the GPS unit, web applications, iPad, and photography. Maintains fiber locating equipment, Inspects and maintains City facility network closets, and provides recycling staging and transport to landfill or appropriate recycling center. Implements appropriate GIS-based documentation of IT and network resources.

City Organizational Values

* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation.Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

Core Competencies: Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities:

* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

* Stewardship: Balancessocial, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.

* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities and challenges.

* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.

* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.

* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation. Knowledge of and interest in computing, applications, networking and cybersecurity technology.

Minimum Qualifications:

Education: Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or other relevant technical degree(s).

Experience: Two years of experience in Computer and Network technologies along with IT support.

Technical Knowledge: Must be proficient in Microsoft applications, and have a basic understanding of cybersecurity, computers, and online computer-based technology applications, which includes accessing web based platforms.

Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Has experience with Windows PC's, tablets and smart-phones, GPS units/GIS, telemetry, and map reading, has networking and/or IT support certifications and/or security certifications, e.g., CISSP (Certified Information Systems Security Professional), CompTIA Security+, CISM (Certified Information Security Manager).

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:

* Regular full time, hours may vary with workload.

* Evenings/Weekends may be required depending on department needs and special projects.

Work Environment:

* Indoors: Office environment, occasionally in other offices and City departments.

* Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas. Work may be performed outdoors or off-site in a variety of weather conditions

Physical Demands:

Visual Acuity: Ability to bring objects into focus.

Balancing: Maintaining equilibrium.

Bending: Bending or position oneself to move an object from one level to another.

Carrying: transporting or moving an object.

Crouching: Bending body downward and forward by bending leg and spine.

Climbing: Ascending or descending stationary objects.

Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Kneeling: Bending legs at knees to come to rest on knee or knees

Lifting: Moving objects weighing no more than 40 pounds from one level to another.

Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for at least 1 hour.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

The City of Aspen is an Equal Opportunity Employer