HR Service Center Representative I

Coca-Cola Bottling Co. Consolidated
life insurance, paid time off, paid holidays, 401(k)
United States, North Carolina, Charlotte
Apr 04, 2025
Requisition ID:219203 Posting Locations: Charlotte Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The HR Service Center Representative I serves as a point of contact to respond to basic employee and manager inquiries through telephone and email support. Provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while maintaining a high level of customer service. Escalates time-consuming and complex issues and inquiries to Subject Matter Experts (SME's) and Centers of Specialized Expertise (COE's) for resolve. Works closely with other HR stakeholders and leads the team in actively supporting the company's HR culture. Duties & Responsibilities Provides resolution through accurate and timely information to current and previous teammates who correspond with the HR Service Center with a wide array of matters (benefits, payroll, policy interpretation, employee relations, etc.) Offers professional and confidential customer service at the highest level to contribute to employee engagement Assists teammates with the use of our self-service portal and knowledge base to fulfill future needs independently when practical to do so Initiates case records and closes on the first contact when possible or assigns to Subject Matter Experts or Centers of Excellence Conducts other administrative and transactional tasks, special projects, and other duties as assigned Works with outside vendors to serve employees and to meet business needs (NDI, ADP, The Work Number, etc.) Knowledge, Skills, & Abilities Minimum 1-2 yearsexperience working in customer service (additional consideration given to HR shared service center environment experience) Proven ability to work swiftly but conscientiously to serve the needs of employees while remaining attentive to others in the queue Demonstrated problem-solving skills including experience handling disheartened callers in a professional manner Effective oral and written communication skills, including but not limited to strong interpersonal skills to assist employees and managers of all levels Demonstrates strong organizational and follow-up skills Ability to multitask effectively and prioritize work Excellent keyboard skills which include MS Office skills to create routine correspondence, reports, or presentations HR software experience preferred Exhibits strong ability to effectively partner with HR Service Center Team and others (HR and other operations) Minimum Qualifications High school diploma or GED Knowledge acquired through 1 to up to 3 years of work experience Preferred Qualifications Bachelor's degree Bilingual in English and Spanish Work Environment Office environment #LI-AF1 Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.