Customer Account Rep I- AAC

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

Position Overview:

Works within a plant to support the customer requirements through timely order until their product is shipped. This position will participate in building a strong relationship with customers by managing the internal reporting and feedback from them. It will also work as a liaison with the Sales Representatives.

Essential Responsibilities and Duties:

• Support customer requirement.
  • Serve as the primary contact for the customers and execute the daily Customer Service processes with a keen focus on customer satisfaction.
  • Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.
  • Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, accounts receivables, and inside sales processes.
  • Support the process of new project development with customers (e.g., artwork proof, color proof, item set up).
  • Follow-up proactively with plant personnel and internal departments including manufacturing, quality, and supply-chain to ensure customer expectations are met.

• Participate in building strong relationship with customers
  • Strengthen customer relationships through telephone contact, written correspondence, and on-site customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.
  • Manages the reporting and follow up with the right contacts in particular regarding issues, delays, customer feedback, and quality complaints.
  • Maintain customer files up-to-date.
  • Complete the reports.
  • Act as a key resource for the Sales Executive team.

• Assist the accounting team with the identification of customer ownership related to aged inventory and its disposition.
• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.
• Participate in Safety awareness, training, and ergonomic practices within the facility.
• Perform other related duties as assigned.

Qualifications:

• Education: Associate's Degree in Business or a related field or equivalent experience
• 5-7 years of experience in customer service or inside sales
• Previous experience in the wine industry is preferred
• Superior teamwork skills, interpersonal and communication skills
• Excellent analytical and computer skills (e.g., Outlook, Excel)
• Experience with project development is an asset
• Knowledge of Accountmate is an asset.
• Travel 0-10%

Competencies:

• Sets Priorities & Drives Results
• Customer Focus
• Problem solver
• Ability to summarize open orders and match them with production dates/stock item

Relationships:

• Internal, American Canyon co-workers, Plants Leadership, Peers from sister companies
• External: Customers

ADA Requirements:

Physical Requirements

Normal Vision

Distant Vision

Near Vision

Hearing/ Listening

Sitting

Talking/Speaking

Hand/Finger Dexterity

Walking

Standing

Stooping

Pushing/Pulling

Bending

Kneeling

Climbing

Lifting (amount 50+ pounds)

Carrying (amount 50+ pounds)

Driving- Forklift

Lifting (amount < 50 pounds)

Carrying (amount < 50 pounds- occasional)

Driving - Automobile/truck/van

Other Physical Requirements: Ability to distinguish color

Work Environment: Office Environment

The information contained herein is not intended to be an all-inclusive list of the duties, responsibilities, skills and/or abilities.

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 9 days per year and may be slightly higher by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)