Student Services Specialist

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

The Office of the Registrar serves as the official depository for all academic records, undergraduate and graduate. The Registrar's Office is charged with maintenance of the official inventory of academic policies, programs, and courses; the creation and distribution of the official "Schedule of Classes" for each academic term; all aspects of registration; all aspects of grade processing; graduation processing; graduation audits for graduate students; commencement; convocation; records management; releasing of academic transcripts; certification of enrollment and graduation; planning the academic calendar; Student Information System ( SIS) coordination; determining residency status for the purpose of tuition; processing visiting students; creating and maintaining electronic degree audits; processing withdrawals from the University; manually auditing those students subject to tuition surcharge; ensuring compliance with NC immunization compliance; production of ad hoc reports; Spring honors convocation; information management, serving on committees/councils; and enforcing the "Higher Education Amendments of 1998-HR6.

The Student Service Specialist is key to the efficient operation of the Registrar's Office.

Duties and Responsibilities include:

Additional duties, as assigned in the training plan, include compiling, preparing, and maintaining academic course data, coordinating activities related to the National Student Clearinghouse, coordinating the distribution of student data, processing grade change repeats, and performing other course build and record correction functions as required.

Monday - Friday, 8:00am - 5:00pm

Client/Customer Service: Serves as the primary customer service contact for phone calls coming into the Registrar's Office daily. The primary point of contact requires a strong ability to communicate clearly and accurately to multiple people. Must maintain professionalism and answer questions in a respectable manner. Must also handle walk in traffic as needed.

Knowledge-Program: Must have an in-depth knowledge of processes and procedures to answer basic questions and concerns in multiple areas, including but not limited to: Registrar's Office, Transfer Admission & Engagement, Admissions, Financial Aid, and Student Accounts. Responsible for documenting essential functions as related to this position, including but not limited to processes and procedures performed by this position and knowledge associated with it in the Registrar's Office shared file.

Problem Solving: Applies knowledge of policies and procedures to assist with general questions and inquiries and help resolve issues or problems. Must be able to discern when to forward calls to other areas for more detailed information.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: