Senior IT Service Delivery Specialist - Hybrid (Mclean, VA)

Groundswell
flexible benefit account, paid time off, tuition reimbursement, 401(k)
United States, Virginia, McLean
1660 International Drive (Show on map)
Apr 15, 2025
Who Are We? Groundswell is a premier technology integrator resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell, represents our commitment to be an unstoppable, seismic change in government. Ours is a small company culture with big company reach and results. Are you ready to be audacious, be bold and drive change at a rapid pace? Join us, where we'll make a greater impact together. What You'll do: Who Are We? Groundswell is a premier technology integrator resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell, represents our commitment to be an unstoppable, seismic change in government. Ours is a small company culture with big company reach and results. Are you ready to be audacious, be bold and drive change at a rapid pace? Join us, where we'll make a greater impact together. What You'll do: Groundswell seeks an experienced and proactive IT Service Delivery Lead to drive and enhance IT support and infrastructure services delivery. This role involves overseeing the daily activities of one junior IT support staff, managing service quality, infrastructure operations, and ensuring effective implementation of cybersecurity standards. This position requires hands-on expertise, primarily with Microsoft 365 and Microsoft Azure cloud infrastructure management, proficiency with PowerShell scripting, strong familiarity with Meraki network solutions, and experience implementing and maintaining NIST 800-171 controls. This position is ideal for an emerging IT professional who thrives in a dynamic, collaborative environment and is committed to delivering exceptional IT service, infrastructure oversight, and operational leadership. This hybrid position will require 3 days a week on-site in our Mclean, VA office during normal business hours. Responsibilities and Duties: IT Service Delivery & Operations Monitor IT service performance, troubleshoot issues and bottlenecks, and implement continuous improvement initiatives for a company with 400+ employees. Coordinate IT support across on-premise, cloud, and hybrid environments, ensuring reliability and availability. Ensure IT infrastructure scalability across platforms (Microsoft 365, Microsoft Azure) Leverage PowerShell scripting for system automation, efficiency enhancements, and administration tasks. Assist with Tier 1 and Tier 2 incoming tickets when surge demands. Maintain accurate documentation within Groundswell's IT Ticketing System Oversee day-to-day activities for one contractor Manage, configure, and monitor network infrastructure leveraging the Meraki dashboard. Collaborate with internal and external security teams to address and mitigate cybersecurity risks. Conduct minor mechanical or physical tasks, including replacing network rack components, cabling, and equipment installation. Prepare internal facilities for IT-related meetings, conferences, and events. Lift and move equipment as required (up to 50 lbs). Update, manage, and audit compliance with NIST 800-171 controls. Conduct minor mechanical or physical tasks, including replacing network rack components, cabling, and equipment installation. Prepare internal facilities for IT-related meetings, conferences, and events. Other Duties Perform other duties as assigned Required Qualifications: U.S. Citizenship required with the ability to pass a government background check 8+ years of relevant IT helpdesk support experience Experience in the practical implementation of NIST 800-171 controls Proficient with PowerShell scripting for automation and systems administration Hands-on experience managing Microsoft Office 365 and Microsoft Azure Expertise in managing enterprise networks and infrastructure using the Meraki dashboard Basic understanding of ISO 27001 standards Excellent customer service, communication, and interpersonal skills Must be local to the DC Metro area and committed to being on site 3 days a week, Monday to Friday, 8:00 AM to 5:00 PM Ability to lift up to 50 lbs as required for hardware setup and infrastructure tasks Preferred Qualifications and Certifications (Nice-to-Have): Azure Certifications AWS Certifications Experience with Microsoft GCC High environments Basic understanding of Tenable and Veeam Why You'll Never Want to Leave: Comprehensive medical, dental, and vision plans Flexible Spending Account 4% 401K Match (immediate vesting) Paid Time Off Tuition reimbursement, certification programs, and professional development Flexible work schedule On-site gym and childcare option Skills: Certification: Why You'll Never Want to Leave: Comprehensive medical, dental, and vision plans Flexible Spending Account 4% 401K Match (immediate vesting) Paid Time Off Tuition reimbursement, certification programs, and professional development Flexible work schedule On-site gym and childcare option The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Groundswell, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $77,927.00 - $150,280.00 NOTE:Groundswell does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Groundswell, and Groundswell will not be obligated to pay a placement fee. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Read a copy of the Company's Non-Discrimination Policy Statement. Additional Resources: EO 13496 Notification of Employee Rights under NLRA Know your rights: Workplace Discrimination is Illegal Disability Accessibility Accommodation: If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us athr@gswell.comor703-639-1777.