Technology Support Analyst - Temporary

Monday - Friday, 8:00AM - 5:00PM - Onsite

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The School of Information and Library Science ( SILS) seeks to advance the profession and practice of librarianship and information science, to prepare students for careers in the field of information and library science, and to make significant contributions to the study of information. We educate innovative and responsible thinkers who will lead the information professions. These future leaders will be equipped to discover principles and impacts of information, create systems, techniques, and policies to advance information processes and services, and advance information creation, access, use, management and stewardship to improve the quality of life for local, national, and global communities.

The School's programs are among the top ranked by the US News and World Report, and the School is internationally known for its outstanding research, teaching, and service. We offer multiple Bachelor, Masters, and Doctor of Philosophy degrees as well as a variety of dual degree, professional, certificate and online programs for personal enrichment at any stage of a students' academic career (https://sils.unc.edu/programs). We are a proud interdisciplinary campus partner leading the Carolina Health Informatics Program ( CHIP); Center for Information, Technology, and Public Life ( CITAP); and The Knowledge Trust. We have proudly staffed the Environmental Protection Agency ( EPA) Library since 1975.

The Carolina Health Informatics Program ( CHIP) is an interdisciplinary research and training program that plays a key role in fulfilling UNC-Chapel Hill's commitment to improving human health through health informatics research, data sharing, development, and education. We draw faculty, health care professionals, and students from across the UNC campus to conduct basic and translational research and to offer graduate training in health informatics for scientists across the disciplines and for clinicians in medicine, nursing, public health, dentistry, and pharmacy.

The Center for Information, Technology, and Public Life ( CITAP) is a research center dedicated to understanding the growing impact of the internet, social media, and other forms of digital information sharing in the context of the people who design, use, and govern them. CITAP conducts original research that illuminates how people, technology, and power intersect. Our topics of study include: how inequalities are coded into new technology systems, networked communities and how people come together online, platform governance, and identity and disinformation. We take a holistic approach grounded in history, society, culture, and politics to the study of technology platforms and information systems.

Located in Research Triangle Park ( RTP), SILS provides professional library services to the EPA's largest research facility, where investigators focus on air pollution and its effects on human health and the ecosystem. The Library's collections and services provide exposure to and experience with a wide range of materials, including biomedical, toxicological, and chemical information; engineering literature; government documents; and basic management and computer information. The EPA- RTP Library internship has been a cornerstone of the library's service model since 1975. The library is staffed by a mixture of full-time professional librarians and up to eight graduate student interns.

The School of Information and Library Science Information Technology Services ( SILS ITS) team provides exemplary IT services and support for students, faculty, and staff in SILS. Under the supervision of the Director of Information Technology, the Technology Support Analyst position at SILS will be an integral part of the SILS ITS team and must be able to work independently with minimal direction and supervision. The person in this position must have the ability to be proactive, prioritize work and handle multiple assignments simultaneously. As part of the SILS ITS team, the SILS ITS Help Desk is the first point of contact for all IT support for SILS. This position will serve as the lead for the Carolina Technology Associates in providing Tier 1 and Tier 2 technical support to students, faculty and staff for a variety of applications and services used across a wide range of systems, networks and platforms. Areas of support include but are not limited to Lenovo/Dell/Mac hardware, Microsoft Windows, Mac OS operating systems, Microsoft365, networking, and Labs. Technical support is provided via phone, email, chat, and walk-up. Principal duties involve analyzing, diagnosing and resolving customer technical problems in collaboration with SILS ITS staff.

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or
- Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
- Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.

Experience in providing technical support for diverse IT systems and platforms. Strong problem-solving and analytical skills. Ability to work independently with minimal supervision. Excellent communication skills for interaction via phone, email, chat, and walk-up.

Familiarity with Lenovo/Dell/Mac hardware. Proficiency in Microsoft Windows, Mac OS operating systems, Microsoft Office 365, and networking. Experience in automated deployments and IT best practices. Campus IT experience ( UNC or other campus environment). Programming language knowledge.

Ability to carry, lift or move equipment up to 25 lbs and occasionally up to 50 lbs. Ability to stoop, kneel, crawl, crouch and climb ladders. Must be able to communicate effectively online and in-person. Must be able to properly document work (writing skills).

To apply for this position, please upload a resume, a cover letter explaining how this position aligns with your career aspirations and goals, and three references to this job posting. The resume, cover letter and three references should be combined in a single PDF document. Applications will be reviewed on a rolling basis until the position is filled.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.