Assistant Director of Student Engagement, Master of Accounting Program

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

UNC Kenan-Flagler Business School offers top-ranked graduate programs that focus on developing well-rounded leaders, thoroughly prepared to enter professional roles in business and accounting when their studies are complete. We achieve this goal by upholding a rigorous curriculum, taught by leading scholars in the field; by focusing on discipline-specific courses, as well as courses in leadership, communications, and professionalism: and by giving students hands-on knowledge with the use of case studies and simulations.

Reporting to the Director of Academics and Operations, the Assistant Director of Student Engagement serves as a primary point of contact for students in Master's programs, including the Master of Accounting ( MAC), servicing students in multiple delivery formats (campus and online). They provide counsel and guidance, working in a team environment to monitor students' progress, intervene where appropriate, and refer students to seek assistance from various internal or external support mechanisms as necessary. They are responsible for building a sense of community. This position is responsible for managing key working relationships with constituents across the business school, campus, and the local community.

The Assistant Director ensures that students have all the necessary information and resources to enter and exit the program effectively. They are responsible for developing the orientation experience for both formats, including online courses and live presentations. The Assistant Director's offboarding efforts prepare students for being engaged after graduation, providing the information they need to exit the program and become connected with other Kenan-Flagler alumni. This position is also responsible for surveying and analyzing student feedback. They recommend changes based on the analysis and in consideration of school strategy, competitive benchmarking, and the changing business environment.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor's degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

-Strong student focus and customer service skills.
-Must have an empathetic and diplomatic communication style.
-Motivated, organized, and keenly sensitive to students' collective and individual needs.
-The ability to move quickly and adeptly between a wide range of projects amidst unpredictable circumstances.
-The ability to manage and organize multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment.
-The ability to work some evenings and weekends.

-Master's degree preferred with a preference for higher education.
-Experience in higher education student services and/or previous advising/coaching experience.
-Demonstrated ability to develop strategic recommendations.
-Experience with project management to deliver innovative programming.
-Demonstrated ability to use analytical skills and transform feedback into recommendations.

-Must have the ability to work events, which includes standing and walking around for long periods of time.
-Must be able to lift 25lbs.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.