Engagement Specialist

Engagement Specialist (REMOTE)

Schedule M-F 8a-5p

Are you a highly skilled and compassionate healthcare professional looking for a rewarding career as a virtual care partner? If so, we invite you to join the team at Visiting Clinicians in partnership with Contessa, an Amedisys company. Amedisys is one of the largest and most trusted home health and hospice companies in the U.S.

This role is responsible for engaging and educating patients and providers to be a part of Contessa's new Palliative Care at Home program. This role helps develop, grow, and sustain Palliative Care at Home by executing Contessa's engagement process for every eligible patient and provider. Responsible for enabling access to more patients and caregivers to substantially improve the care of patients with serious illness.

Attractive pay

• $22-$26/hourly

Enjoy great perks and benefits

• 100% coverage for all in-network preventative medical and dental visits.
• Up to $2,760 in annual employer contributions to your HSA.
• Employer paid short-term and long-term disability coverage, at no cost to you.
• Employer paid life insurance and AD&D coverage.
• Accidental and critical illness plans available.
• 401k with company match.
• Paid time off.
• Mental health support, including counseling sessions through the Employee Assistance program.
• Commuter benefits.
• And more.

• Serves as one of patient's first points of contact with Palliative Care at Home.
• Schedules initial visit with patient and/or patient's caregiver.
• Collects information on a patient to help determine patient's eligibility for the program.
• Develops a relationship with the patient and/or their caregiver to build and maintain trust.
• Develops an understanding of the patient's and caregiver's health literacy.
• Demonstrates empathy when interacting with a patient and/or caregiver.
• Makes outbound calls to patients and caregivers to educate about Palliative Care at Home and its benefits.
• Enrolls eligible patient.
• Makes outbound calls to providers of eligible patients to educate about Palliative Care at Home and its benefits.
• Collaborates with providers to receive referrals for Palliative Care at Home and enroll eligible patients.
• Communicates and collaborates with clinicians daily to help identify prospective patients.
• Documents patient information in an Electronic Medical Record to assist providers with information that would be helpful for them to provide a better patient experience.
• Resolves patient and provider questions with professionalism and accuracy.
• Demonstrates attention to detail when inputting data into a patient's profile.
• Sends communication to patients and providers via Electronic Medical Record, instant messages, email, phone, and mail.
• Complies with policies, procedures and regulatory mandates including but not limited to abiding to the terms of the Compliance Program.
• Performs other related duties as assigned.

Required:

• High school diploma or GED.
• Two (2+) years of experience working in a healthcare setting, preferably in palliative care, chronic care, and/or hospice.
• Familiarity with working in an Electronic Medical Record.

Preferred:

• Bachelor's degree or three (3+) years of comparable professional experience, ideally in a healthcare community outreach, navigation, engagement, or direct-to-consumer telephonic sales setting.
• Experience communicating and corresponding with clinicians.
• Familiarity with medical terminology.
• Bilingual (English and either Spanish or Chinese).

Visiting Clinicians is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.