ED Support Staff-Night Shift

Job Details

Job Description

Full time 36 hours/week night shift

Job Summary

With a commitment to patient- and family-centered care, performs a variety of clerical duties, including data entry into Hospital Information System to support the operations of the unit. They assist in overall unit flow including supporting patients and medical staff by answering incoming calls, organizing information, and duties related to admission, transfer and discharge of patients. The ED Support Staff works collaboratively with unit based clinical staff and other departments to coordinate off unit testing and appointments. The ED Support Staff works with unit leadership and supply chain to help support the inventory needs of the unit. The ED Support Staff is professional and welcoming to all patients, families, visitors, and staff.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Creates an environment of belonging and inclusion, demonstrating skills in problem solving and conflict resolution.

• Recognizes the patients, their family/designated care partner(s) and interacts with compassion and care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values.

• Minimizes risk of harm to patients and others by following established protocols and individual performance.

• Communicates with and supports the interprofessional team, patient, family and designated care partners.

• Maintain regular communication with Charge Nurse to meet the needs of the unit.

• Monitor electronic patient bed system for admission/discharge bed-flow, assign admissions, complete staffing assignment if needed, and request patient transport as needed. Collaborate with charge nurse with these duties to ensure patient appropriation for unit.

• Coordinate patient appointments/testing within the acute care setting including coordination of transport

• May coordinate patient discharge appointments

• Performs clerical functions to support department, including maintaining medical record to ensure complete and organized patient information.

• Organizes work environment for effective and efficient department operations.

• Processes medical orders to facilitate implementation of medical regime for patient care.

• Performs other related duties and complies with hospital policies and procedures.

• Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.

• Active responder during unit emergency codes - Immediatelycallcode to emergency response dispatcher, assist team in quickly gathering equipment, i.e. EKG, glucometer, crash cart, suction..., flushes, Etc.

• Troubleshoot equipment failures to attempt to reset before fielding to appropriate on-call repair team. (Patient TV, call bell wall unit, computers, printers, etc.).

• Participate in Unit Committee meetings - this is in addition to staff meetings.

• Monitor Tube station for incoming and outgoing items (medications, cardiac monitor strips, etc.) and dispense accordingly.

Minimum Education and Experience Requirements:

Education:

High school diploma or equivalent preferred

AND

Experience:

One year of related secretarial & computer experience, knowledge of medical terminology

strongly preferred. Data entry experience preferred.

Minimum Certifications, Registration or License Requirements:

Knowledge of Medical terminology is highly recommended.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.