Patient Access Representative, Cashier

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative assigned to the Cashier Office is a key member of the Patient Access Services team, ensuring that patient valuables are collected, documented, secured and released in accordance with policy and compliance standards The Cashier Representative is responsible for collecting patient balances due in our electronic POS payment system.The Cashier may also assist with securing regulatory signatures, and/or completing varied registration work lists. This role requires professional interaction with all hospital and clinical staff and facilitates a positive experience in all patient encounters.

Duties of a Patient Access Cashier may include the following, but are not limited to:

• Receive and release petty cash bags to Patient Access Registrars.
• Reconcile petty cash bags to ensure that issued amount is consistently maintained.
• Responsible for collection and posting of applicable copayments, self-pay deposits or private room charges in the electronic POS Payment System.

• Verify monies received from Ancillary Departments and prepare daily deposit.

• Accepts patient valuable envelopes brought to the Emergency Dept., or Hospital Main Cashier by registration or nursing personnel and validates content list.

• Responsible for verification and accurate documentation of patient valuables collected. Ensure proper storage and release. Escalate discrepancies to Senior Manager.
• Conduct secured valuable inventory audits.
• Follow policy and procedure for management of unreleased valuables.
• When appropriate, provide parking validation to patients and visitors and employees.

• Assist in securing verbal consents for isolation patients to ensure regulatory compliance.

• Complete work list tasks as assigned.

• Communicate professionally with colleagues, patients and answer calls directed to the Cashier Office.
• Secure Cisco telephones used by Emergency Department Registrars. Maintain phone assignment logs.
  

Qualifications

Required:

• An Associate's Degree with one year working experience in banking, cashiering, or customer service.
• In lieu of degree, two years' experience working in banking, cashiering, or customer service.
• Excellence in verbal and written communication, computing and multi-tasking skills.
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, and Word.
• Ability to work with multidisciplinary teams.

Preferred:

• Experience working in a hospital or other healthcare setting.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $36.00 / hour.

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.