New

Service Desk Analyst

TEKsystems
$16.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Fort Worth
Jan 07, 2025
Description Service Desk contract We are looking for first shift - Monday through Friday - 9a-6p onsite 5 days a week Client would like this person to sit in their Fort Worth, TX location. They will mostly complete service desk work but there will also be an opportunity for them to help with site support/desktop support. Client is looking to add a Service Desk Technician to their Help Desk team. This will be a 6 month contract with the high possibility of extension/consideration for conversion. Amcor currently uses a managed service partner for most of their Service Desk Operations, and are bringing this back in house. This role will be first level phone support for all end user issues over phone, email, and chat. Amcor uses the ServiceNow ticketing system. 0365 Active Directory This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal. Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Technical support, Windows, Active directory, Office 365, Hardware, Ticketing system, Application support, Password reset, O365, Phone support, Servicenow, Microsoft office, Outlook, Windows 7, Customer support Top Skills Details Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Technical support,Windows,Active directory,Office 365,Hardware,Ticketing system,Application support,Password reset,O365 Additional Skills & Qualifications 0365 Active Directory This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $22.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Worth,TX. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.