Student Services Administrative Specialist

This position supports the Post-Secondary Enrollment Options (PSEO) program at the University of Minnesota Twin Cities. The position is housed in the College of Continuing and Professional Studies (CCAPS) and reports to the Operations Manager.

This is a full-time temporary position with an anticipated start date of February 10 and end date of May 13. Working hours are Monday through Friday 8:00am-4:30pm CST. This position offers a flexible work arrangement as it has the opportunity to be partially hybrid in the working location.

Work for a phenomenal team and College that's student/learner centered!

Main Responsibilities

1. PSEO admissions management and processing (80%)
   1. Process applications in an Access database
   2. Review application documents for completeness and accuracy
   3. Review transcripts
   4. Conduct GPA recalculation
   5. Communicate with applicants about issues regarding their application
   6. Respond to questions about the application process
   7. Send weekly mass email reminders for incomplete applications
   8. Identify and resolve issues related to student application data
2. Student/program support and student records (20%)
   1. Provide program operations and administrative support
   2. Serve as the first point of contact for PSEO. Exhibit an exceptional level of customer service while maintaining a high degree of professionalism.
   3. Deliver accurate and detailed PSEO program information, and answer a variety of student/program questions via phone and email
   4. Appropriately refer complex and escalated questions as needed
   5. Process and maintain student files, forms, and records
   6. Manage student decline and defer requests

REQUIRED

• Two year Associate's degree and two years of office and administrative experience or High School Diploma/GED and four years of related office and administrative experience. Training/education may be substituted for some of the years of experience.
• Demonstrated written, verbal, and interpersonal communication skills.
• Demonstrated ability to use office software and collaboration tools such as Microsoft Office software, Google Collaboration Tools, and Zoom.
• Organizational skills and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Ability to work at the Twin Cities campus office, when required.
• Work is performed in an office environment and requires the ability to operate standard office equipment such as computers, cameras, microphones, and keyboards.
• Demonstrated commitment to inclusive excellence and serving a diverse community of learners in a professional setting.

PREFERRED

• Experience with data entry
• Experience using databases to enter or look up information
• Experience working with confidential information
• Customer service experience
• Experience working with high school students and families
• Experience working in an educational setting

Are you excited about this job and meet the required qualifications, but your past experience does not align perfectly with every preferred qualification? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If this is you, we strongly encourage you to apply because you just may be the right candidate for this role.

In CCAPS you'll find a flexible, hybrid work environment and supportive colleagues who are committed to empowering lifelong learners to achieve their educational goals in a learner-centric environment where diverse ideas, backgrounds, and identities are embraced.

CCAPS has a large and diverse portfolio of program offerings, including bachelor's and master's degrees, professional development offerings for practitioners, pre-college programs for high school students, English language programs, and lifelong learning for personal enrichment. Across all the work done in and by CCAPS, we strive daily to live our core values of Access, Learning, Inclusivity, Collaboration, and Excellence.

Pay Range: $23.00-$25.00/hour; depending on education/qualifications/experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Please address all required qualifications in either your cover letter or CV/Resume in order to be fully considered for the position.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Apply by January 12th, 2025.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).