Patient Relations Specialist

Schedule Weekly Hours:

At Gundersen Health System, we are dedicated to providing exceptional care and ensuring a positive experience for our patients and their families. We are seeking a full time, Patient Relations Specialist to join our team and help us maintain our high standards of patient care and satisfaction.

What's Available?

• 1.0 FTE

• Schedule: Typical hours Monday-Friday 8:00am-4:30pm with occasional needs to work outside of standard business hours.

• Location: Onsite at our Main Campus in La Crosse, WI

Responsibilities Include:

• Collaborate with leaders, providers and staff to identify and implement improvements in patient care and service delivery.

• Conduct patient satisfaction surveys and analyze feedback to develop action plans for enhancing the patient experience.

• Applying system level thinking to your work, see the bigger picture, and help to create new champions for experience everywhere you go.

• Promote human connection and empathy in all patient interactions, ensuring that every patient feels heard and respected.

• Provide training and education to staff on the importance of human connection in healthcare and effective communication strategies.

What Will You Need?

• Bachelor's degree in a related field, such as Communications, Organizational Leadership, Human Services, Healthcare, Business, etc.

• 3-4 years experience in healthcare, customer service or a related field.

• Strong comfortability with public speaking - ability to present to both small and large group settings; past experience with facilitating focus groups a plus!

• Strong multi-tasking ability and interest in working on multiple projects at any given time

• Previous experience in a healthcare setting

• Ability to handle sensitive situations with empathy and professionalism.

• Excellent problem-solving and conflict resolution abilities.

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

If you are looking to be a part of a stable and mission driven organization, we welcome you to apply!

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer