Case Manager Supervisor

The Salvation Army Family Haven Shelter located in St. Louis, Missouri, is looking for a Case Manager Supervisor. This position provides on-going supervision to the case management staff, which includes file monitoring, addressing client issues, providing staff support and conflict resolution, some clerical duties, and provides general assistance to guests and residents in the shelter and other housing programs.

This is a full-time salaried position, 40 hours per week, with starting pay of $58,656 annually.

10740 Page Ave, St. Louis, 63132

Essential Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.):

1. Primary duties are to provide on-going supervision to case management staff in the various housing programs under the Family Haven umbrella.
2. Consistently monitor client files to ensure that appropriate procedures and guidelines are being followed.
3. Intervene when appropriate to resolve problems between residents.
4. Review pre-screening actions to determine intake eligibility of new individuals seeking admission to the emergency shelter and complete intake processing to successfully admit individual.
5. Review referral process to determine program eligibility for new individuals and families seeking admission into the Permanent Supportive Housing Program.
6. Add entries of incidents occurring during the shift to the daily shelter log record. Read and sign the previous entries at the beginning of the shift.

The full job description is available upon interview.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Bachelor's Degree is required. Extensive experience with performing case management duties to include file management and reporting. Experience with supervision of others; preferably in a residential setting. Must be able to provide rational and on-going support to Case Managers and the ability to provide conflict resolution in an appropriate manner. Experience working with homeless individuals a plus. Must be a team player, a self-starter, and perform well with minimum supervision. Excellent interpersonal skills, takes initiative, maintains independent judgment, and good decision-making skills, independent and creative thinking, ability to work with a team. Must be supportive of The Salvation Army's mission and policies. The position requires a high level of confidentiality. Good communication skills as well as the ability to work with diverse and challenging personalities are essential. Ability to type log entries using Word and update Excel spreadsheets necessary.

Knowledge of

Must possess or obtain Adult and Child CPR, First Aid and Blood Borne Pathogens certification within three months of employment. Complete HMIS training within three months of employment.

Physical and Working Conditions

Must be capable of performing the above essential duties in an office environment to include frequently use a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment. Must be flexible within the workday to include some after hours or weekend home visits to client homes.