Advanced Product Support Specialist

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

An Advanced Product Support Specialist provides engineering-level technical support (ITIL) to services and professional services for products in the maintenance service lifecycle. Is the centerpoint for Problem Management within the respective product domain. Has detailed and comprehensive product expertise, with a focus on failure modes, troubleshooting as well as serviceability and maintenance processes. Creates and maintains service-relevant knowledge artifacts such as Product Trainings, Newsletters, Bulletins and entries to the Product Known Error Data Base (KEDB). Provides guidance on maintenance service processes and other product services, directing process improvements and ensuring consistent delivery of quality. Works with all stakeholders including R&D, Quality, Manufacturing, Field Services, Managed Services, SW PS and Product Management on Problem Resolution and continuous Product Improvement. Supports specification and testing of serviceability requirements for product enhancements and new product introductions.