New

IT Field Service Analyst / IT Desktop Support Technician

TEKsystems
$20.00 - $24.00 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan
United States, Pennsylvania, Hanover
Dec 23, 2024
*Please apply if you're interested in hearing more about the opportunity* We are looking to set up interviews as early as next week Job Description: We are looking for an IT Field Services Analyst to provide Desktop Support at our clients site. This position would join a team of 15 IT Field Service Analysts providing end user support for over 3,500+ devices. The team is spread throughout the country at various sites. This position will be an indefinite contract with TEKsystems. With that noted, we will start this person with 10 PTO days and 10 paid holidays. This individual will be responsible for providing technical assistance to end users. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities: - Onsite incident resolution - Address user tickets regarding hardware, software and networking - Respond to IMAC (install, move, add, change) requests - Walk customers through installing applications and computer peripherals - PC Managed refresh - Network Printer troubleshooting - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Test alternative pathways until you resolve an issue - Customize desktop applications to meet user needs - Direct unresolved issues to the next level of support personnel - Follow up with clients to ensure their systems are functional Technologies: - Windows XP, 7, 10, 11 - MS Office Suite (Word, Excel, PowerPoint, etc.) - Lotus Notes - Microsoft SCCM - Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers Requirements: - Customer-oriented attitude - 1+ years of IT Support experience (preferable Desktop Support) - Hands-on experience working in a Windows environment - Experience troubleshooting hardware and software issues - Ability to perform troubleshooting and provide clear instructions - Excellent problem-solving and multitasking skills Additional Skills & Qualifications: Customer service skills and positive attitude are non-negotiable. This is our number one priority. Self-driven and hard work ethic are also must haves. Medical, Dental, and Vision Benefits Offered from Day One * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com](https://teksystems.com/) (no space in email address) * Pay and Benefits The pay range for this position is at $20.00 - 26.00 an hour. Workplace Type This is a fully onsite position in Hanover, PA. * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $20.00 - $24.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan * Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hanover,PA. Application Deadline This position will be accepting applications until Jan 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.