Senior Technical Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Dec 31, 2024 | |
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OverviewJoin us at Microsoft FastTrack 365, where we drive customer success through a seamless, efficient transition to Microsoft FastTrack services. Our team is dedicated to optimizing the FastTrack ROI, simplifying the customer journey, and accelerating Time to Value (TTV) for our customers. As a Senior Technical Program Manager, you'll embrace a growth mindset-an approach focused on learning, innovation, and continuous improvement. We believe that growth is fostered by a desire to learn, embracing challenges, persisting through setbacks, seeing failures as opportunities for mastery, learning from feedback, and finding inspiration in the success of others. Together, we help customers maximize value through data-driven insights, a responsive feedback loop, and deep customer engagement. This role provides an opportunity to accelerate your career development, build advanced technical program management skills, and drive meaningful process improvements. Working flexibly with your team and manager, you'll play a key role in achieving Microsoft's mission to empower every person and organization on the planet to achieve more. Join us and help shape the future of global digital transformation.
ResponsibilitiesIn this role, you will:Analyze key metrics to identify root causes, make data-driven recommendations, and drive initiatives that support fiscal year goals.Foster an inclusive, diverse culture where everyone is encouraged to embrace challenges and grow.Develop and leverage tools to optimize FastTrack efforts and investments, improve automation, enhance data quality, and deepen customer insights.Influence business and engineering roadmaps to promote operational readiness and seamless capability adoption.Lead projects within Azure DevOps, maintaining transparency and collaboration across teams to ensure impact and alignment with FastTrack goals.Adapt swiftly to evolving customer, partner, and stakeholder needs, driving continuous improvement across the FastTrack Engage team.Champion a scalable, automated approach to FastTrack operations through innovative delivery channels to meet fiscal year targets.Support business reviews for Engineering, Operations, Workloads, and Regional Health by presenting precise data, insights, and results.Other: Embody our Culture and Values | |