Sr. Director - IT Vendor Management Office, Shared Services

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Position Description

The Sr. Director - IT Vendor Management Shared Services is responsible for managing and overseeing the relationships with technology suppliers and service providers. Their role includes selecting vendors, negotiating contracts, ensuring service delivery, monitoring performance, and maintaining strong communication channels. They also work to optimize vendor services and ensure compliance with organizational policies and requirements, often seeking to achieve cost efficiency and quality standards. Additionally, the IT Vendor Manager may be involved in risk management and strategic planning to align vendor services with business objectives.

This leader is responsible for defining and executing the roadmap for cross-functional IT Vendor Management processes, ensuring operational excellence, process standardization, and governance across the following IT Shared Services Areas:

• Enterprise Applications,

• Enterprise Infrastructure & Technology Platforms,

• Data, Architecture & Platform,

• Operational Excellence & Governance.

In coordination with the Service Delivery Managers, this leader is responsible for ensuring that services are delivered to clients or customers efficiently and effectively. Their role involves overseeing the delivery process, collaborating with service teams, and maintaining high service quality standards. They act as the primary point of contact between the service provider and the Service Delivery Manager, addressing any issues or concerns that arise.

Additionally, the role monitors service performance, implements improvements, and ensures compliance with service level agreements (SLAs). They also focus on optimizing processes, managing resources, and aligning service delivery with the organization's strategic goals to enhance customer satisfaction and achieve operational excellence.

This role requires a leader who can collaborate with senior McKesson Executives, aligning IT Vendor Management strategies with broader corporate objectives and driving the improvement of service quality and process efficiency. Additionally, the Sr. Director will ensure strict adherence to internal policies, contractual commitments, and regulatory requirements, enforcing governance standards across all third-party engagements.

With oversight of a geographically diverse team, the Sr. Director will manage the performance of both internal staff and external third-party providers, ensuring effective resource allocation and alignment with McKesson's operational goals. The successful candidate will lead initiatives that promote collaboration, accountability, and operational excellence while ensuring McKesson maximizes the value from its vendor partnerships.

This position calls for a strategic thinker with strong leadership abilities, deep expertise in vendor management, and a proven track record of managing complex, high-value third-party relationships in a regulated environment.

This role will be an overall, effective manager, communicator and a proven thought leader who is able to conceptualize, plan, program and implement. The IT VMO Shared Services Sr. Director may be called upon to represent more senior executives with Service Providers as appropriate. The correct candidate will possess energy, create enthusiasm for advancing the strategic sourcing strategy, and execute the strategy with each service provider.

Key Responsibilities

Process Oversight & Optimization

• Key Focus Areas:

  • Performance (SLA) Management

  • Third Party Resource Management

  • Data & Analytics

• Lead the evaluation, standardization, and streamlining of vendor management processes to enhance efficiency and reduce operational bottlenecks.

• Implement automation solutions for recurring vendor management tasks, ensuring scalability and minimal manual intervention.

• Establish a robust data and analytics framework, ensuring that key performance indicators (KPIs) and metrics are captured and accessible for real-time decision-making.

• Develop and maintain a process improvement roadmap to drive measurable improvements.

• Collaborate with cross-functional teams to ensure the reporting hub aligns with executive needs, providing timely, relevant insights that support strategic decision-making.

• Promote innovation and continuous improvement by driving process changes that directly impact the performance and value of vendor relationships.

Compliance & Governance to IT VMO Processes & Standards

• Ensure adherence to internal IT Vendor Management Office (VMO) standards and processes, maintaining compliance across all teams and third-party partners.

• Develop and enforce governance frameworks that align vendor activities with McKesson's policies, industry regulations, and risk management practices.

• Regularly audit vendor management processes to identify and mitigate risks, ensuring that all third-party engagements meet internal and external compliance requirements.

• Provide oversight for regulatory reporting and documentation, ensuring transparency and traceability for all vendor management activities.

Leadership & Third-Party Oversight

• Lead a geographically diverse team, managing both direct internal reports and IT VMO third-party staff across onshore and offshore locations.

• Drive IT VMO third-party vendor performance by ensuring adherence to service level agreements (SLAs), contractual obligations, and McKesson's performance expectations.

• Foster a culture of accountability with IT VMO third-party suppliers, ensuring alignment with McKesson's goals and continuous performance improvement.

• Act as the primary liaison between McKesson's internal teams and IT VMO third-party staffing providers, ensuring effective collaboration, resource allocation, and conflict resolution.

Minimum Requirements

Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Critical Skills

• 10+ years IT Vendor Management relevant work experience, including prior experience as a service provider

• Demonstrated program management experience including outsourcing contract management

• Demonstrated ability to integrate and manage large initiatives and operations

• Demonstrated ability to lead change with a focus on service delivery and financial results

• Understanding of benchmarking processes and techniques

• Experience with outsourcing, performance measures, and monitoring

• Experience designing and deploying performance management processes and systems

Additional Skills

• ITIL Foundation V3 certification preferred.

• ISG GovernX experience preferred.

• Thinks globally and sees multiple aspects and impacts of issues and projects them into the future

• Provides direct, complete, and "actionable" positive and corrective feedback to others

• Clear thinker who anticipates and develops strategies for anticipated future consequences and trends

• Knows how organizations work; knows how to get things done both through formal channels and the informal network

• Copes with change and works effectively without having the total picture

• Communicates a compelling and inspired vision or sense of core purpose

• Clearly delineates responsibilities and sets clear objectives and measures

• Quickly grasps the essence and the underlying structure of new situations and problems

• Relates well to people at all levels both inside and outside of the organization

• Bright and intelligent individual who deals with concepts and complexity comfortably

• Energized by tough challenges and the opportunity to lead

• Deals comfortably with more senior managers

• Action oriented and addresses challenges energetically

• Highly self-motivated and directed

• Strong McKesson service orientation

• Team-oriented, collaborative environment leadership skills

Education

• BA/BS OR equivalent experience.

• MBA or relevant graduate degree strongly preferred.

• Certification with Six Sigma and/or the Project Management Institute (PMI).

Work Environment

This position operates within a professional office environment

Occasional travel may be required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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