Facility Manager
 JLL | |
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 Dec 20, 2024 | |
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The Facility Manager will work collaboratively within the facility management team to deliver integrated facility management services including client relations, capital projects, planning and site work orders in a Manufacturing/Industrial building.
The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. ESSENTIAL FUNCTIONS Planning: Facilitate the resolution of service delivery issues by working with JLL Sourcing, Finance, and suppliers Relationship Management: Manage the relationship with site colleagues, Client and JLL leadership (corporate and site) and service delivery partners. Ability to be flexible and work with a diverse team(s) Financial Management Monitor expenditure, analyze variances and trends and implement resulting action plans, and forecasting year end results, working in collaboration with JLL COEs to improve performance. Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM / Site Lead. Performance Monitoring and Reporting: Support KPIs to deliver the right services at the right costs and quality Participate as a team member, subject matter expert or team leader as and when required to support Site Leader Meet timelines and targets set by COE Support FM with non-standard requests from the client. Support the coordination and management of custodial functions for site(s) Coordinate with local contractors and vendors for repair and maintenance of the JLL equipment. Complete reports and perform other administrative duties as required. Education and Experience: Bachelor's degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum). Master's Degree in relevant discipline, preferred. Sound track record with minimum of 7 - 10 years of Facility/Project Management experience Experience of managing /working with multi-disciplinary teams Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services Knowledge, Skills and Abilities: Able to demonstrate you have successfully managed change and been instrumental in it Ability to develop services and implement new policies and strategies First class interpersonal skills required to develop effective relationships at all levels throughout the business. Proven financial management and analytical skills to ensure the cost-effective delivery of business services across the Client. Ability to work under pressure to deliver against deadlines or unexpected changes at client site(s) Able to manage and be flexible in a fast-changing environment and communicate positive advantages of change Able to translate customer needs into action and meet needs of customer Able to ensure business continuity and develop appropriate business contingencies Able to create and implement strategy in own work area Able to create/promote an environment in which JLL core values are valued throughout the organization, leading by example in these values. A proven manager, able to develop, motivate and lead teams to delivery of business goals Able to identify and document best practice procedures relating to own work area Ability to be able to anticipate, identify and resolve problems in a proactive, constructive, and creative fashion Demonstrate sound commercial judgment. Proven financial management experience Have track record of sustaining effective relationships with customers and external and internal service providers Ability to communicate at all levels Excellent knowledge and understanding of customer needs. Sound commercial awareness Proven experience of bottom line focus and able to implement in own work area to demonstrate costs savings and efficiencies Understanding of the JLL business and knowledge of business drivers and objectives | |